Houzz is the leading platform for home renovation and design, providing people with everything they need to improve or design their homes from start to finish. On Houzz, people can find design inspiration, research and hire home professionals, and get advice for their projects. For home professionals, Houzz provides an all-in-one solution that empowers them to stand out, win more clients and manage their projects efficiently and profitably. The Houzz community is made up of millions of homeowners, home design enthusiasts and home improvement professionals around the world. Houzz is available on the web and as a top-rated mobile app.
About the Role
As a Concierge – Sales Support you’ll play an essential role in driving quality connections between Houzz users – Homeowners with projects to complete and the design professionals who can help them. The Houzz Concierge Programme acts as a “front desk extension” for our paying clients, vetting inbound leads and connecting homeowners with our professional clients in real-time, over the phone. You will also work closely with our sales teams to support with the on-boarding of new clients by setting up their bespoke Pro+ branding and advertising programmes. We’re looking for people who love to help others, who are self-starters that roll up their sleeves and are extremely detail-oriented and tech savvy.
What You’ll Do
Qualify homeowner leads by asking them thoughtful, open-ended questions about their project needs, timeline and budget.
Facilitate the connection between the homeowner and professional, over the phone, in real-time and provide the professional with detailed notes to help them maximise the opportunity.
Provide superior service, contribute to a positive work environment, and embody the Houzz culture.
At a Minimum, We’d Like You to Have
Fluent in French and English
Excellent written and verbal communication skills
Have strong active listening skills and attentiveness.
Be Tech-Savvy – you are able to conduct phone calls and take detailed notes while working out of multiple internal systems simultaneously
Have strong organisational skills- you are able to work efficiently through a high volume of requests in a fast-paced environment
Be Tenacious and Goal Driven – you are passionate about going above and beyond to deliver excellent service to Houzz users and advertisers
Have a team oriented mindset
Have a positive, can-do attitude
Be adaptable to take on additional tasks.
Ideally, You’ll Also Have
Have high achievement in your previous role
Prior customer support experience or hospitality experience a plus
Be customer-oriented and able to adapt and respond to different types of personalities and situations
Be Who You Are and Do What You Love at Houzz
We’re a Family
At Houzz, we strive to create and foster a strong family environment in our workplace. We collaborate to accomplish our goals, always working as a team. We aim to build a culture of inclusion — celebrating and leveraging our differences for the betterment of one another, our products and our community.
Houzz team members come from many backgrounds and bring diverse experiences to the company. We take pride in making each person feel at home.
We Build the Future
Join Houzz in revolutionizing the home remodeling and design industry and have an impact on the more than 40 million homeowners who use our platform every month and the 2.5 million-plus home professionals around the world who are active on the site. Houzz has been named one of the most innovative companies in the world by CNBC and others, and is backed by top venture capitalists. At Houzz, you can help drive the future of an industry worth $1.2 trillion in the U.S. and Europe alone.
We Make Things Happen
Our team members play a key role in guiding the direction of our company and are able to work across multiple groups to implement fresh ideas that allow Houzz to be the industry leader. If you are interested in applying your passion to create products that will transform the lives of millions of people who are designing, remodeling and decorating their homes, welcome to Houzz.
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