The Operations Manager and working with Translation & Interpretation Manager
Based: Cambridge Office
Company Objective :
To provide an exceptional service to all our customers/clients that delivers results above and beyond expectation owing to the quality, reliability, and attention to detail of the company’s employees, and to develop and manage the service in such a way as to achieve the budgeted sales and profitability targets.
To work within the Rental team to provide an exceptional quality service to all customers / clients within your allocated projects and ACT database, while maximising sales and profit revenue to achieve the company objective through effectively and efficiently communicating on a regular basis with all your customers / clients.
•Preparing and issuing Rental Department quotations following the company guidelines and within profit margins / targets.
•Development of new external business opportunities , while developing and maintaining business relationships with all Customer / Clients within the ACT database.
•Liaising with all internal business functions
•Issuing of purchase order numbers to sub-contractors as required
•Communicating effectively, efficiently and regularly with all customers / clients / Production Managers within the ACT database.
•Customer / Client administration maintaining accurate records of all interpreters / translators / customers / clients within the ACT database.
•Liaising with all internal business functions.
•Promotion of all Brahler UK rental activities.
Personal Qualities / Experience:
•Polite / friendly / helpful
•Self-Motivated with a Positive client friendly attitude
•Excellent selling and telesales skills
•Excellent communications skills
•High Degree of Initiative
•Previous events industry experience
•Ability to work under pressure
•Experience of Easyjob & ACT ideal but not essential
•Good experience of Computer software programs, windows, excel, access
Supervised onsite training will be provided.
An office based position with hours of 09:00 until 17:30 Monday to Friday with one hour for lunch.
1½ days per month worked up to the end of one year. Thereafter, 20 days per annum plus all national holidays.
•Free BUPA health cover (after 1 year qualifying period)
•Company accident cover (covers work and leisure activities & includes accidental death cover payout, after 1 year qualifying period)
•Company travel insurance
Competitive salary plus commission
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