At Vantage we have built carefully on our recent success and we are proud to operate in twenty four locations across Yorkshire, Lancashire and Midlands representing Toyota, Lexus, Kia, Hyundai, Citroen, Honda and Skoda.
Our passion to provide the highest quality of customer service is key in everything we do and we now have an opportunity for an experienced and customer focused Aftersales Manager to join our team at Vantage Lexus Birmingham.
About the Role
This is an exciting and challenging role. Reporting to the Centre Principal, you will be responsible for leading and motivating the aftersales team by personally demonstrating and encouraging the skills and behaviours associated with the company and manufacturer’s brand values.
Customer engagement will be at the forefront of everything you do as well as encouraging your team to deliver in a busy pressurised environment and maintaining high customer standards.
You will be responsible for all aftersales/service activity to deliver profitability and customer satisfaction, working with teams across the centre and other dealerships to provide a seamless service to customers.
To be successful in this role you will:
- Present strong management and coaching skills gained in a similar role and environment.
- Possess excellent communication, negotiation and presentation skills.
- Hold the ability to multi-task and work well in a fast-paced environment producing great results of outstanding customer service and selling.
- Hold a full clean UK driving licence.
What we offer
As well as a stable career, we offer a competitive salary package subject to experience, consisting of a basic salary and bonus to reward your performance, which can be increased as you progress your career.
This is a full time role and typically you will be expected to work between 8:30am and 5:30pm Monday to Friday with some weekend work.
We offer fantastic opportunities to develop with the brand but also within the Vantage group by providing training and an environment where we encourage personal growth.
We offer 30 days annual leave (inclusive of bank holidays) which increases with service along with various other benefits, including a staff car scheme, contributory workplace pension scheme and childcare vouchers.
If you think you’ve got what it takes and would like to join our progressive motor group, please click ‘Apply Now’ at the top right of this page.
If you have any questions please feel free to contact us at email@example.com
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.Alert me to jobs like this.
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