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Sales & Customer Service Representative

Job Details

Our client is a very thriving, privately owned, specialist engineering and wholesale company who are experts in their field.

They have been successfully operating for many years, employing a skilled and dedicated team of around 50 staff from their manufacturing plant in Norwich.

A further Sales & Customer Service Representative is required to join the friendly team of 5.

The Internal Sales & Customer Service department is responsible for taking enquiries to sale closure and for dealing with customer questions and queries.

Duties will include the following:

  • Effective funnel management, receiving and nurturing leads to close through e.g. qualifying, effective follow up, support, design and preparation of quotes and pricing
  • Liaising with other teams e.g. engineering design, technical specification or financial details
  • Value add questioning and discussion with customer
  • General administration duties

You will have experience of working in an engineering, manufacturing or wholesale operation within a sales and or customer service department

.An excellent telephone manner and sound working knowledge of a CRM system is imperative as is team working and the ability to stay calm under pressure.

Salary to suit experience, plus benefits

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