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Business Improvement and Account Manager

Job Details


Foxwood Recruitment are delighted to have partnered with a major organisation operating within the environmental sector to appoint a standout Business Improvement and Account Manager. The successful candidate will be tasked with overall responsibility for the retention, growth, account management and profitability of SME and Major Accounts aligned to the Plymouth and North Devon territory.

What Is The Purpose Of The Role?

The Business Improvement and Account Manager improves profitability for the Business through thorough reviews of low net earnings accounts in order to maximise margin; performance is measured on customer retention vs churn and growth of profitability.

If Customer Services are contacted for cancellation and cannot retain the account or feel that this customer is still high risk, the details will be passed to the Business Improvement and Account Manager and contact is to be made within 24 hours. They will then visit the site and review what new options can be offered to the customer based on an on-site review with the explicit intention of retaining the business.

What Will You Be Tasked With?

  • Developing and growing a portfolio of major accounts in terms of revenue generation, improved net earnings and profit growth in line with business targets.
  • Identifying and targeting low net earning accounts in order to improve profitability to a level that is acceptable for the business.
  • Ensuring that all business within the portfolio between the company and the customer has a signed contract, scanned and recorded on the system.
  • Be the primary interface between our client and the customer, responsible for retention growth and margin, contract compliance and pricing negotiations.
  • Working closely with Customer Services to ensure administrative tasks are communicated to the relative support team and resolved.
  • Working with the Operations function to identify creative and innovative solutions which will reduce churn in line with company targets.
  • Gaining and maintaining a detailed knowledge of the company’s capabilities, operating procedures and how this fits within the market and customer base to retain and develop business.
  • Carrying out site audits for Major and SME accounts.
  • Liaising regularly with Depot Managers, Regional Managers and Regional Sales Managers to solve customer complaints, issues and changes.
  • Effectively manage and control ART Log levels that fall within your responsibility in a timely manner in line with business expectations.
  • Supporting the Depot in any ad hoc projects or urgent business priorities in relation to existing SME customers in the area.

What About Skills and Qualifications?

  • You will have a proven track record for effectively managing customer accounts through building and maintaining customer relationships.
  • Articulate, confident and assertive.
  • You will have excellent inter-personal and presentation skills, demonstrating a strong ‘can do’ attitude towards account management.
  • You will be tenacious, resilient, determined to succeed and prepared to ‘go that extra mile’ to win our customer’s commitment towards a lasting and profitable partnership.
  • Ability to travel.
  • Strong Commercial background and awareness with excellent analytical skills.
  • Analytical and able to quickly assess issues and recommend and/or implement solutions.
  • Robust and resilient, able to absorb pressure and respond positively.
  • Solid pragmatic approach to delivering to tight deadlines and targets with the ability to plan, organise and prioritise effectively.
  • Minimum GCSE (or equivalent) in English and Maths, however A-Levels or a Degree certainly won’t do any harm.

What’s In It For You?

  • Competitive salary: £25K-£30K with great performance-based bonus scheme.
  • Company car.
  • Ongoing career development, training and coaching: because if you don’t grow, our client doesn’t grow.
  • Generous pension scheme.
  • Medical and dental scheme.
  • Holiday, travel, retail and leisure discounts.
  • Bike to work scheme.

So, there it is: if you have experience in delivering within challenging Account Management positions, don’t be a stranger! Send us your CV today and one of our team here at Foxwood Recruitment will be in touch.

Time left to apply 27 days

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