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Call Centre Sales Manager

Job Details

This is an exciting opportunity for a confident, sales driven individual who has good leadership qualities and a positive attitude. Managing the day to day operation of the Call Centre you will manage, coach and develop a team of sales consultants. You should have the ability to adapt to change and be prepared to move the business forward to achieve success.

Main responsibilities will include:

  • Strategic planning and managing the day to day operation of the call centre
  • Lead by example with own sales, conversions and other key KPI’s
  • Ensure overall profitability of the department by maximising all sales to the full potential
  • Achieve budgets and targets within the call centre by being proactive, forward thinking and measuring objectives effectively
  • Monitor staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained
  • Supervise, coach and develop employees


Location: Stockton-on-Tees

Hours: Up to 162.5 per month on a rota basis (Monday to Friday 8.00am to 9.00pm, Saturday 9.00am – 6.00pm and Sunday 10.00am – 6.00pm)


  • Previous travel agency sales experience
  • Previous experience of managing a team
  • Excellent communication and customer service experience
  • Ability to work towards individual and team sales targets with a proven sales record
  • Ability to coach, develop and motivate a team
  • Enthusiasm and positive attitude
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