Client Services Executive

Job Details

Client Services Executive

The Client Services Executive supports our Client Services team in day-to-day administration and customer telephone contact, and reports into the Client Services Director.

For the Client Services Team, the role supports across different areas as required including customer communication via email and telephone to ensure that all documentation, such as finance documents, proofs of identification, order and delivery updates, are managed in a timely and professional manner, maintaining our high customer experience ethos. The role works closely with the sales team, gaining a commercial insight into an online business.

Responsibilities:

Responding to in-life queries and contract amend requests
Creating Vehicle Orders from internal systems
Processing personal identification & finance paperwork
Creating Welcome Letters & Driver Letters from internal systems
Processing delivery paperwork packs
Liaising with customers directly on the telephone and email
Supporting the Client Services Team as required
Work to and meet Financial Conduct Authority (FCA) Consumer Duty requirements

Qualifications and Skills

Good written skills
Resilient manner in dealing with issues directly with the customer by phone and email
Attention to detail, both written and verbal
Ability to work under pressure in a fast-moving environment
Excellent organizational skills
You will be confident with a positive approach
Previous experience in an administrative role

About Synergy Car Leasing:

Synergy Car Leasing is one of the leading automotive finance and credit brokers in the UK, offering vehicle leasing and contract hire to both personal and business clients.

Location: Harrogate, North Yorkshire, HG2 8RB (2 mins walk from Hornbeam Park train station)

Job type: Full time, permanent

Salary: £23,000 – £30,000 dependent on experience