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Customer Service and Sales Assistant French speaking

Job Details

Hours: Full Time – 36.5 Hours per week

Kooltrade Ltd are searching for a Customer Service and Sales Assistant with fluent French language skills to join our Customer Aftercare and Sales department. The successful candidate will be responsible for all queries from France/Belgium, but also be a team player who is willing to contribute to the effective delivery of our Customer Aftercare. Some experience of sales would be an advantage and also a strong understanding of France. Comprehensive product training will be given so no product knowledge is necessary.

This is a great opportunity for someone hard working and ambitious who wishes to develop their experience in a growing company and to gain a great deal of varied experience within the nursery/baby industry.

The role will predominately be based in Audenshaw, with some days in the head office in Denton as and when required.

The Candidate

  • Confident telephone manner with the ability to communicate effectively and clearly in English and French.
  • Excellent organisation skills.
  • Attention to detail and the ability to prioritise tasks.
  • Experience of using IT packages to record data
  • Strong team player who can motivate and influence others
  • Other Personal skills such as problem solving, the ability to multi-task, flexibility, and pro-activity are fundamental.

The Role

Your main roles and responsibilities will include:

  • Dealing with consumer enquiries in respect of our products
  • Dealing with incoming Sales correspondence and Processing Sales orders
  • Some translation work
  • Inputting data onto Customer Aftercare department systems.
  • Liaising with carrier/freight companies
  • General administrative duties associated with the role
  • Act as primary point of contact for French customer service queries
  • Other duties as required and defined by the Customer Aftercare and Sales Manager.


  • Pension scheme
  • Company is very much 9-5 no expectation of overtime
  • Closed over Christmas
  • Smart/casual dress code
  • Free Parking
  • Relaxed working environment
  • Dress down Friday
  • 4pm finish on a Friday

Please forward CVs to by e-mail only.

IMPORTANT! All applications and CV’s submitted to us are handled and processed as outlined in our Kooltrade Privacy Notice for Prospective Employees

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