Job Details
A wonderful opportunity has arisen to join our small friendly events sales team as an Events Coordinator at Ashdown Park Hotel and Country Club. Based in the heart of Ashdown Forest, the role will deal proactively with all sales enquiries including weddings, social functions and conferences, ensuring conversion of these. You will meet and build relationships with customers, produce event proposals, contracts and invoices as required, taking ownership of projects and seeing them through to execution. Working as part of a team, you must have excellent organisational skills and the ability to work with a range of departments to ensure continuity of service for the customer. This is a full-time role working 40 hours per week 5 days out of 7. There will be a requirement to work Saturdays on a rota basis, with the addition of bi-annual internal wedding fayres on a Sunday, as well as ad-hoc external wedding fayres, which are shared amongst the team on a rota basis.
Key Responsibilities
Strive to consistently deliver exceptional guest service and exceed client expectations.
Represent the hotel and Elite group with utmost professionalism.
Collaborate with the sales team to host Wedding Fairs, hotel showcases, and client showrounds (these may take place outside normal working hours)
Key Attributes/Experience
Experience in an events role, ideally within a luxury venue
Excellent communication skills
Sales focused with particular aptitude for closing and upselling
Desire to consistently deliver exceptional guest service and exceed client expectations
Administration & IT skills, including computer literacy and familiarity with database/booking packages
Attention to detail, professional manner and good understanding of confidentiality issues
Able to use initiative and remain calm under pressure
Opera Sales & Catering experience is a bonus
Happy and confident to work independently
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received
Due to our rural location you will need your own transport
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
About Ashdown Park Hotel & Country Club:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 16 conference & banqueting rooms, Cocktail Bar, Forest Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why work at Ashdown Park Hotel & Country Club:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles and have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support and reward our staff we offer:
A commitment to pay above the living wage
Generous share of the monthly Service Charge*
Career development with accredited training providers
Enhanced holiday programme & reward scheme for long service
Employee Assistance Programme – Hospitality Action
Meals provided by our talented kitchen team whilst at work
We have plenty of free parking
Generous ‘Refer a Friend’ bounty incentive
We also have amazing recognition awards for exceptional customer service
Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
*service charge amount is dependent on overall sales performance
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Ashdown Park Ashdown Park Ashdown Park, Wych Cross, Forest Row, Sussex, RH18 5JR
Job RefELI2512
BranchAshdown Park
LocationForest Row
Salary/BenefitsCompetitive Salary per annum plus service charge*
Contract typePermanent
HoursFull Time
Shift patternworking flexibly 5 days out of 7
Hours per week40
Date posted27/03/2024
Closing date10/05/2024
About Ashdown Park Hotel & Country Club:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why work at Ashdown Park Hotel & Country Club:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support and reward our staff we offer:
A commitment to pay above the living wage
Generous share of the monthly Service Charge
Career development with accredited training providers
Enhanced holiday programme & reward scheme for long service
Employee Assistance Programme – Hospitality Action
Meals provided by our talented kitchen team
We have plenty of free parking
Generous ‘Refer a Friend’ bounty incentive
We also have amazing recognition awards for exceptional customer service
Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
*service charge amount is dependent on overall sales performance
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Elite Hotels
Elite Hotels present three unique venues in the south of England, delivering distinctly memorable experiences. Surrounded by beautiful landscapes and with quintessentially English charm and traditional values of hospitality. At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.