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Inbound Contact Centre Agent

Job Details


Express Recruitment are extremely excited to be working with a fantastic organisation who have invested a great amount of time and money in making their company the best in the industry to work for. They have a terrific in-house learning and development team, industry leading pay-structure, chill zones on each floor and 33 days annual leave. The entire contact centre will be brand new, with a full aesthetic makeover planned to ensure a great environment for employees.  There are great career prospects, with the organisation placing great emphasis on career prospects, meaning that over half of team leaders come from internal positions.

The basic salary for the role is £18,000, which increases to £19,750 after 6 months with a very impressive bonus structure giving an O.T.E of c£25,000.

The role will involve working 37.5 hours a week across shifts Monday to Sunday, from 8:00am – 11:00pm.


  • Dealing with inbound calls from the existing customer base and ensure that all queries are managed efficiently and quickly and retain the customer efficiently
  • Resolving technical issues for customers over the phone and organising an engineer visit when necessary
  • Providing an excellent customer experience to new and prospective clients whilst achieving agreed sales targets
  • Cross selling and upselling whenever possible, once the customer has had their query effectively resolved.

Skills/experience required:

  • Experience within sales/ customer service
  • Ability to work within agreed service levels and sales targets
  • Sales personality
  • Good work ethic
  • Long term career aims
  • Money motivated

This is an exciting opportunity for candidates who are looking for the next step in their career.

If you know you have the required skills and experience and would like to find out more please apply now.

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.

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