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Internal Sales Support

Job Details

Vacancy Reference – HRDON602

We are currently seeking an Internal Sales Support for our Pumps Division based out of our Doncaster Depot.

Purpose of Role – To maximise revenue generation through telesales and effective sales support, administration and liaison with field sales colleagues andd clients.The role supports the sales and hire of a full range of pump hire products and services.

Responsibilities
Telesales

  • Generate sales leads from existing and dormant accounts
  • Use market intelligence to proactively seek new sales leads
  • Make targeted outbound telesales calls to create qualified leads for the external sales team, or to directly win orders as appropriate
  • Follow up quotations and close business over the telephone
  • Make external sales appointments and generate revenue

Coordination of intenal and external sales activities

  • Maintain close day to day contact with the external sales team
  • Maintain customer records with critical timings of the sales process
  • Coordinate sales teams diaries and appointments to ensure effective usage of time
  • Proactively support and drive the activities of the external sales team
  • Provide information to the external sales team

Follow up and Convert Sales Quotations

  • Follow up sales quotations in a timely manner
  • Make appropriate contact with relevant decision makers to convrt quotations into confirmed orders
  • Arrange further external sales contact if required to overcome queries, delays or objections
  • Follwo up hire contracts from the previous day, chase up forward work

Invoicing and sale administration

  • Process sales administration and invoicing to a high standard, ensuring that customer requirements and any service level agreements and contractual obligations are met
  • Ensure that quotations take in to account all related costsof goods and services provided and meet profitability objectives
  • Maintain correct communication and authorisation processeswith customers for the supply of goods and services, including any additional items not anticipated in the original quotation
  • Invoice all goods and services supplied in an accurate and timely manner

Marketing

  • Design and process email campaigns and other marketing activities as required
Required Experience
Competences/Behaviours

  • Computer literate
  • Excellent telephone manner
  • Able to work calmly under pressure
  • Resolve problems efficienlty and in a timely manner
  • Able to meet deadlines

Skills, experiences and knowledge

  • Good communication skills
  • Experience in dealing with customers over the telephone
  • Self motivated team player who is able to liaise with internal employess and customers
  • Able to deliver a high level of customer service/satisfaction
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