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Internal Sales Team Leader

Job Details

A rare and exciting opportunity to join a prestigious and developing business here in the Ely area.

To lead a team of customer account executives and be a key member of the commercial and business development team.

  • Driving sales & servicing the needs of the company’s existing customers
  • Maximising individual and team engagement to ensure they provide high quality customer service (internal & external)
  • Manage team attendance & performance, developing using the most appropriate method for the individual/task
  • Maintaining accurate customer/product information in databases
  • Maintaining & monitoring KPI’s, SLA’s, key statistics and records of sales performance
  • Receive, manage or escalate customer queries or complaints, supporting the team with more complex issues, making decisions where appropriate
  • Supporting the activities of the external sales team
  • Supporting new tool process & administration
  • Managing the dispatch & administration of samples
  • Reviewing orders, providing price and contract details in response to inbound enquiries, with the UK Business Controller
  • Approving high value credits/special deliveries
  • Participating and representing the function in business/sales meetings

Your profile

Our clients are looking for someone who can inspire, motivate and create a strong cohesive team that works together to ensure the needs of the business, internal stakeholders and customers are met. We’d like:

  • Strong experience within a customer service/internal sales environment
  • Excellent communication skills, written and verbal
  • Forward thinking: able to anticipate customers’ needs, and identify the consequences of situations and actions
  • Role model our core values and leadership behaviours
  • Previous people management experience
  • Strong planning and organisational skills
  • Ability to objectively review processes to identify improvement opportunities in process or system
  • Ability to travel on occasion to other sites

Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy.

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