Job Details
Main Purpose of Role
The Van Leasing Consultant is a Sales based role, the main purpose of the role is to manage incoming customer enquiries/leads. The Van Leasing Consultant is there to respond to customer enquiries in a timely manner, ensuring that customers receive excellent customer service and appropriate information regarding their enquiry. The role has a direct impact on Sales Team performance and therefore impacts the success of the business.
Responsibilities
Customer Sales Enquiries/Leads
Customer Relationship Management – Being the face of the business this role is critical to building a positive first impression for customers. The Van Leasing Consultant is responsible for managing customers through their leasing ‘journey’ and ensuring they are supported through the sales process and treated fairly and in line with the Select ‘DRIVE’ values.
Day to day management of Sales lead/enquiries – Respond to new leads and managing existing customers by adhering to Sales process and best practice. Ensuring all systems are updated accordingly and customers are provided with clear information in relation to their enquiry.
Performance Measures – Ensuring on track and on top of daily tasks/activities.
Ensure right behaviours are adopted in order to achieve success.
Supporting the Head of Sales and wider management
Regular feedback and communication with their Sales Manager on own performance.
Assist with Complaints Resolution.
Communication
Ensure appropriate information is communicated clearly to customers.
Communicating regularly manager in terms of own performance.
Reporting
Able to provide clear reporting on own Sales performance – To their Sales manager in order to ensure Sales targets are being achieved.
Relationship Management
Where applicable supporting in the effective management of relationships with key suppliers and partners.
Internal relationship management between teams/departments.
Compliance
Ensure aware of and remain up to date in terms of Compliance – Completing all e-learning and/or any other applicable training as requested.
Have a clear understanding of FCA Guidelines – Takes accountability.
Complaints – Able to identify and raise/log complaints as required.
Risk Management
Identify potential business risks and be proactive in seeking a resolution.
Health & Safety
To support the Select Car Leasing Health & Safety Policy.
Where Health & Safety issues are identified to escalate to the H&S Manager and/or Directors.
Skills/Experience/Knowledge
Experience (technical, industry, managerial)
Experience working within the Van Leasing Industry/
Motor industry (desirable)
Experience working within a busy Sales Team
Experience of Sales processes and systems
Experience of Compliance (desirable – specific to industry)
Skills/Knowledge/Behaviours
Knowledge of Sales processes
Knowledge of van leasing and motor industry
Approachable
Supportive
Assertive
Excellent Communication skills
Problem Solving Skills
Pro-active approach
Select Car Leasing Values
DRIVE:
Dedication
Respect
Integrity
Value
Excellence
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Select Car Leasing
At Select Car Leasing our mission is to be the UK's leading Car and Commercial vehicle leasing broker. We take immense pride in this business and work with integrity, honesty and dedication to exceed customer expectations. Our employees are fundamental to the success of the business and they strive to provide our customers with the best possible experience. We are committed to our staff and provide an environment where development can thrive and a culture where staff are recognised for their contribution to the Select Car Leasing story.