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Online & Telesales Manager

Job Details

Cathedral Appointments are currently seeking an experienced Telesales and eCommerce/Online Sales Manager to join a leading Health and Safety assessment company based in Plymouth. The successful candidate will be responsible for the development of the telesales team and the online lead generation through to conversion to clients. These relationships will promote our client’s leadership and expertise in their field, leading to growth of their membership scheme.

This role is a great opportunity for someone with previous sales management experience who is looking to work within the health and safety or construction industry. To find out more, apply now, or call for an informal discussion.

Responsible for our online eCommerce strategy:

  • Converting customers who have registered an online account
  • Execution of sales strategy using a mix of online, email and telephone
  • Upselling customers additional products through a mix of online, email and telephone
  • Ensuring our online and telephone customer experience is consistent
  • Ensuring the online customer experience offers appropriate support where necessary and which supports upselling additional services
  • Promotion of group products and services through online, telephone and email

Managerial responsibilities

  • Management of a growing telesales team – ensuring desired call volume and quality is achieved
  • Management of customer service team – ensuring desired workload and quality is achieved
  • Developing people within both sub-teams to ensure a consistent, quality approach.


  • Working with the Partnerships and Marketing Manager to identify opportunities for product placement in third party platforms
  • Support customers to engage with online services through signposting and guidance, to maximize the submission rate on each product

Closing Date: Please note that we will accept applications up to the closing date, however all suitable candidates will be submitted as soon as received, and the client reserves the right to appoint before the closing date.

If you have the skills and experience stated, please apply NOW!

Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we may hold your details on our database for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us.

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