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Outbound Telesales Associate

Job Details

We are very excited to offer a permanent opportunity for an experienced Outbound Telesales Advisor to join a growing team within the Cromwell Outbound Sales Support (COSS) area, where you will be involved with delivering sustainable and profitable sales growth.

About us

The Cromwell Group is a subsidiary of W.W. Grainger, a U.S. Fortune 500 industrial supplier business. We are a leading supplier of products used to maintain, repair and operate facilities in Europe. Operating from its Head Office and Global Distribution Centre, Cromwell has over 2,000 staff members, 52 U.K. branches and 12 international branches.

The role

In this role, you’ll be responsible for making volume outbound calls to existing customers, promoting products and services, generating leads and converting these into sales. You’ll be working on your own initiative you will continually evaluate opportunities to ‘up sell’ within your assigned accounts and achieve your sales targets. By providing excellent and friendly customer service, you will generate sales growth and increase customer loyalty. From this, you’ll maintain the customer database and data capture your contact with our customers.


This is an office based role, in our new office which is located in Dudley near the Merry Hill shopping centre, at the Waterfront.

About you

Coming from a telesales background would be advantage, but having excellent analytical skills and ability to find creative solutions to problems, will be the key to your success in this high energy role. You will also have come from a target driven environment, where you are a confident communicator and have strong rapport building skills. Overall to be successful in this role, you’ll be able to consistently deliver fantastic customer service to our clients and prospect clients. You will be a team player, yet able to work independently and be self-motived. Example backgrounds from your career history could be; Arco, Bunzl Greenham, Buck & Hickman, and Parker Merchanting.


For all your hard work, we are keen to reward and give something back. You will also be part of a growing organisation where people development is important to us. All this and more makes Cromwell the perfect place to be a part of.

How to apply

If you think this is the role for you then please apply now via the ‘Apply here’ button or contact the recruitment team for more information on 0116 257 2377.

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