SP Personnel have been tasked with finding a Sales / Customer Service Administrator for an established, forward thinking yet developing distribution business.
About our client:
Our client operates from a purpose-built distribution centre in Featherstone and are regarded as one of the leading distributors in their market, with over 6000 products. Their products are available through a national network of bathroom showrooms and plumbers’ merchants, from large national chains to smaller independent outlets.
Their success is driven by forward and innovative thinking as well as a culture of fairness and outstanding customer service.
What you’ll be doing:
-Manage and process enquiries and orders from both key repeat and ad-hoc clients. This can be anywhere between 20 – 100 orders a day.
-Using bespoke in-house system, Zeres and Microsoft Excel to process orders and track deliveries.
-Arranging deliveries on behalf of customers to their customers.
-Liaising with customers and updating them on delivery/stock/product issues.
-Chasing drivers for updates.
-Chasing stock with our internal Supply Chain Department and updating customers.
-Dealing with customer enquiries.
-Chasing outstanding orders.
-Working under pressure to strict deadlines.
What our client is looking for:
-Excellent communication skills – written and verbal.
-Good organisational and administrative skills.
-Customer focused: making sure the customer receives a good experience and is always kept informed .
-Ability to work to own initiate as well as part of a team.
-I.T Competent – able to work on packages such as Word, Outlook and Excel and learn how to operate a bespoke system.
-The ability to work under pressure and to tight deadlines.
-Positive outlook to life and work with a can-do approach to work.
Package and associated benefits:
Full time permanent position (core hours Mon-Fri)
The successful candidate will receive;
-Basic salary of between £16 and £18k pa DOE.
-28 days including bank holidays
– Pension scheme
-Team and company incentives
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