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Sales & Service Administrator

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Sales & Service Administrator – Gateshead

As we continue to grow, we have identified the need for a Sales & Service Administrator who will support the business as a whole, giving specific support to our sales, service and workshop departments. Working as part of a busy professional office you will be dealing with customers and suppliers on a daily basis and will therefore have the confidence to deal with queries while maintaining attention to detail.

Northern Balance is a customer-centric organisation whose success has been due to the personal service it offers supported by a high level of technical experience.  The post holder is expected to uphold our image of being approachable and supportive.



Performance Bonus


Role & Responsibilities:

  • Proactively work with both the sales and service departments to provide administrative support, ensuring the smooth delivery of operations
  • Generate customer quotes for service work (including SLA quotes/callouts) and repairs.
  • Generate customer invoices
  • Generate customer delivery notes
  • Assist with the management of the order book for service, sales and repairs
  • Proactively contact customers to secure purchase order numbers and to organise site visits
  • Provide duty cover in the event of absence of the service coordinator
  • Ensure accurate maintenance of customer information
  • Data entry of key operational information
  • Ensuring records are filed correctly on our electronic systems
  • Arranging accommodation as required
  • Ensure open communication is maintained with all relevant stakeholders
  • Ensure key performance indicators are met including monthly and quarterly targets

This list not exhaustive and you may be required to carry out additional duties as and when requested.

Skills Required:

  • Excellent communication and presentation skills
  • Ability to use own initiative to improve current internal practices
  • A strong team player capable of working towards individual and team targets
  • A polite and friendly manner
  • Hard-working, self-motivated and enthusiastic
  • A positive & persistent attitude
  • Excellent planning, organisation and time management skills
  • Computer literate
  • Sage and excel experience is desirable but not essential
  • Ability to manage a busy workload
  • Good geographical knowledge
  • Multi-tasking; ability to constantly prioritise according to demand and adhere to standard work requirements

Competency Requirements:

  • Teamwork and Collaboration
  • Customer Excellence


Based at our North East Office in Gateshead, Tyneside


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