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Sales Support Administrator

Job Details

Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively.  The Sales Operations analyst is responsible for providing key administrative support to the Sales team whilst ensuring a first-class customer experience.

The role will suit an individual who has a bias toward action, exceptional communication skills and will know how to balance getting the details right while working in a fast-paced environment. The role will include working with people across the business to play an important role across the sales pipeline from prospect to order execution and delivery.

JOB DUTIES:

  • Process customer orders and quotes in SAP to specific SLA’s and customer requirement
  • Ensuring ‘right first time, every time’ wherever possible against each order / quote / process
  • Field telephone calls as initial line support
  • Support first line e-commerce queries
  • Liaise with relevant departments to complete customer order, queries and complaints
  • Maintain and update customer records
  • Support commercial sales in dealing with customer support to close and grow sales
  • Direct customers to the correct teams for technical support, account queries
  • Manage sales transactions as per customers’ requirements
  • Up-sell through attachments and complete solution orders
  • Investigate and resolve issues, complaints and invoice queries
  • Effectively communicate with both external & internal customers
  • Provide an exceptional customer experience against all customer transactions
  • Participate in ad hoc projects to further enhance the customer experience

YOU MUST HAVE:

  • Attention to detail: correct transposing
  • Ability to handle processing end to end
  • SAP or similar ERP experience
  • Strong Office knowledge
    • – specifically, Excel, Word & Outlook

WE VALUE:

  • Customer experience
    • Adhere to deadlines
    • Manage customer expectations
    • Focus on excellence in everything
  • Commercial awareness
    • Margin protection
    • Operations maximizing/minimizing
  • Communication skills
    • Strong, verbal/written
    • Team player and clear communicator
  • People skills
    • ‘Can do’ attitude
    • Comfortable working in fast paced environment
    • Able to deal with difficult customer
  • Critical thinking
    • Clear questioning
    • Read between the lines
  • Active listening
    • Locating detail
    • Fluid adaptation
  • Learning absorption
    • Sequencing
    • Connecting
  • Sales Skills
    • Attachment sales
    • SO increase

About Us

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.



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