Sales Support Administrator

Job Details

Based in newly refurbished offices in Abingdon, we are looking for a Sales Support Administrator who has fantastic customer service experience. We are going through an exciting period of growth, so this is a great opportunity for someone to join us and play an integral role in our business. We have a well-established sales team who will support you on your development journey and ensure you have all the tools and training you need to be successful in your career.

Position Overview:

Reporting directly to the Sales Support Manager, the role’s key focus is on delivering a first-class service to our clients and providing administrative support to our sales team. Communicating effectively with colleagues, customers, and suppliers providing them with sales support as required.

You will often be the first point of contact for our clients and suppliers so the ability to build relationships, deal with queries efficiently and prioritise your workload is essential for this role.

Essential main job functions:

As a Sales Support Administrator, you will:

– Respond to incoming queries via email and telephone.

– Support with generating quotations for our clients.

– Manage the sales inbox ensuring all emails are responded to within a timely manner.

– Prepare sales brochures in advance of meetings.

– Support with organising travel or accommodation for the sales team.

– Ensure the internal sales system is up to date with order details.

– Participate in internal sales meetings and provide administrative support where required.

– Provide reporting on the progress of customer orders as required.

– Accurately enter customer information, product information, and pricing into the internal database.

– Updating customer records with new contact details and notes as and when required.

– Ensuring company policies and procedures are followed and delivered within KPIs.

Required Experience/Qualifications:

– Previous customer service experience ideally working in a sales team however not essential.

– Strong IT and data entry skills.

– Excellent communication skills.

– A strong team player with a can-do attitude who is happy to get involved in various tasks when needed.

– Ability to work to deadlines and at times under pressure.