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Telesales Manager

Job Details

I have great pleasure in supporting our client in the recruitment of a Telesales Manager to join their expanding organisation based in Portsmouth.

Responsibilities:

* Providing leadership to the Telesales Supervisors and Telesales staff.
* Motivating, coaching and inspiring whilst identifying and delivering key training to develop career paths for team members
* Ensure a positive environment with team members feeling engaged and motivated to achieve their KPIs and sales targets
* Represent the telesales function both internally to other senior management & senior leaders and externally to customers where required
* Set KPIs and SLAs in line with the sales strategy to ensure the telesales teams hit call activity levels to optimise growth opportunities
* Drive improvement through working proactively and collaboratively with Operations, Sales, Customer Service teams and external customers
* Translate the application of policy & strategy into operational plans for the function in line with business requirements
* Support the Field Sales Manager.

The right candidate will have the following skills and expertise:

* Proven management experience in driving and motivating a sales team
* Demonstrable background in achieving targets and coaching staff
* Driven and enthusiastic
* Personable and approachable
* Have a proven background in recruitment of staff
* Team player

This is a great opportunity to join a busy and friendly team with the opportunity to expand and drive a team with the full support of the business. For more information on this role please call Sarah Nicholas on 01273 947810 or apply today!

Pier Recruitment does not discriminate on the grounds of ‘protected characteristics’ as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.

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