Our Client, one of the largest advice networks in the UK financial services market, is currently seeking a Customer Engagement Consultant to join their team on a full time, temp – perm basis. The role would involve proactively contacting existing customers to discuss their requirements of protection products/services.
The ideal candidate will be bright, outgoing and self-motivated. You will have excellent communication and organisational skills, and be able to work calmly and efficiently under pressure. Furthermore, you will possess a drive and enthusiasm for generating interest in protection offerings.
Duties and Responsibilities include:
– Proactively calling (outbound) customers to ascertain whether they wish to discuss their protection requirements
– Passing customers effectively to selected third party Advisers where appropriate
– Responding to any questions or issued raised by Financial Advisers in respect of each referred client
– Handling inbound calls and ensuring all customer enquiries are dealt with in a positive and timely manner
– Effective diary management and contact scheduling to ensure that the best customer care is given to all customers
– Achieving KPIs whilst maintaining excellent quality and customer service
– Exercising skill and judgement to ascertain client interest
– Escalating and referring complex queries and or complaints to Supervisor
Skills and experience
– Maths & English GCSE grade C or above
– Previous experience within a lead generation role ideal but not essential
– Proven customer service experience ideally within a call or contact centre environment
– Knowledge of Financial Services products ideal
– Excellent IT skills to include knowledge of Microsoft suite – Word, Outlook and Excel
– Excellent telephone manner essential
– Fantastic organisational skills
– Punctual and reliable
– Flexible with working hours.
This is an exciting opportunity to join a dynamic company working at the forefront of their industry. Working hours are Monday – Friday between 10am-7pm and an early finish on a Friday! If you feel this could the right opportunity for you apply directly at email@example.com, alternatively for more information call us on 01242 228 200.Alert me to jobs like this.
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