Find a Job:

Trainee Customer Service & Sales Advisor

Job Details

The role holder will contribute to defined service delivery by acting as part of a Customer Service and Sales team, supporting Ecclesiastical’s “right first time” approach to customer service.

Key accountabilities:

  • Plan, prioritise and manage own work to deliver agreed objectives and meet SLAs
  • Deliver an exceptional experience for customers through both written correspondence and on the telephone
  • Build effective internal relationships to deliver exceptional customer service and support Ecclesiastical’s right first time approach
  • Act on audit results and agreed actions plans to improve own performance and enhance the effectiveness of the team
  • Actively share best practice and offer ideas for continuous improvement
  • Operate within regulatory framework and identify and escalate any risks to the business in line with company policy.
  • Actively expand knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD)

Key performance indicators:

  • Feedback from Team  Manager
  • Audit results consistently in line with expectations
  • Delivery standard to be 100% of pre agreed SLA’s
  • Achievement of agreed personal objectives
  • Demonstration of improvement against personal development plans in line with agreed annual personal objectives
  • Positive response to, and active engagement with coaching

Knowledge, skills and experience:

  • A level grades A-C (including predicted)
  • Good GCSE grades in Maths and English A-C
  • Good IT skills with attention to detail and accuracy to ensure data integrity and compliance. (Right first time)
  • Strong verbal communication and ability to produce tailored written communications
  • Ability to influence at all levels
Alert me to jobs like this.
Set up a job alert.