Account Manager

Job Details

Account Manager

Cardiff (Office-based)
£28,000 + benefits package worth £7,000+

Yolk Recruitment is proud to be supporting a growing, Cardiff-based business in their search for an Account Manager to join their expanding team.

This innovative organisation operates within the home-moving space, connecting consumers with trusted professionals across services such as removals, conveyancing, surveying, house clearance and mortgages. With a strong and growing UK-wide B2B partner network, they are focused on delivering high-quality service, strong relationships and measurable partner performance.

The Role

This is an outbound-led Account Management role with a commercial edge, ideal for someone who enjoys building relationships and proactively engaging with business contacts.

You’ll be responsible for supporting and strengthening relationships across the partner network, ensuring accounts are engaged, supported and performing effectively. This is not a purely sales-focused position – instead, it blends customer service, relationship management and commercial awareness.

Key Responsibilities

Proactively contact partner accounts to provide support, discuss account updates and review performance
Build and maintain strong working relationships across a UK-wide B2B partner base
Act as a key point of contact for inbound partner and customer queries
Support onboarding of new accounts and manage handovers from the New Business team
Maintain accurate CRM records, including activity, updates and follow-ups
Monitor account activity, engagement levels and service performance
Identify opportunities for cross-sell, upsell and account growth
Resolve issues efficiently, escalating where appropriate
Collaborate with internal teams including New Business, Marketing, Paid Media and Operations
Share feedback and insights to improve partner experience and internal processes

Ideal candidate

Experience in account management, customer service, partner support or a similar client-facing role
Confidence making outbound calls and building rapport with business contacts
Experience managing ongoing client or account relationships in a commercial environment
Strong written and verbal communication skills
Excellent organisation and attention to detail
Experience working towards KPIs, targets or service standards
Confidence using CRM systems and standard office software
A calm, professional approach to managing queries and follow-ups
A proactive mindset and willingness to learn and develop

What You’ll Get

Salary of £28,000
Benefits package worth £7,000+
Free city-centre parking also usable outside working hours
Flexible working hours between 6am and 8pm (no core hours)
A supportive, collaborative team environment
Opportunity to develop commercial and account management skills in a growing business