Job Details
At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.
How you’ll power our business as a Customer Account Manager
Are you a commercially minded account manager who enjoys building strong customer relationships, driving sales growth and delivering exceptional service? We’re looking for a Customer Account Manager to maximise commercial sales opportunities and enhance the customer experience through consultative selling, account management, cross-selling, upselling and new customer acquisition.
In this role, you’ll balance customer retention and profitability by managing a portfolio of commercial customers, identifying growth opportunities and delivering tailored solutions that meet customer needs. Working within a quality-focused environment, you’ll play a key role in exceeding customer expectations through professional communication, collaboration and outstanding service.
At Certas Energy, we’re the UK’s largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we’re committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK’s evolving energy needs. As part of DCC Energy, you’ll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career.
What you’ll be doing
Managing a portfolio of commercial customers to maximise sales, retention, volume and margin growth.
Building strong customer relationships through proactive account management and consultative selling.
Handling inbound customer enquiries across multiple channels.
Identifying and securing upselling, cross-selling and new business opportunities.
Negotiating pricing to maximise profitability.
Investigating and resolving customer queries and complaints.
What we’ll need from you
Proven experience in telephone sales and consultative selling.
Strong account management and relationship-building skills.
Excellent communication and negotiation skills.
Target-driven and organised approach.
GCSE Maths and English (or equivalent).
Why join Certas Energy?
At Certas Energy, our people are key to our success. We are committed to creating a safe, inclusive and supportive environment where everyone can thrive and develop their career.
What you’ll get from us
Competitive salary
Performance-related bonus opportunities
Career development and progression opportunities
Ongoing training and professional development
Supportive team environment
Doing right by everyone
People matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.
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Certas Energy
At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success. Our diverse customer base includes rural residential customers, small, medium and large businesses, agricultural businesses and family farms. In addition, we have specialist sector teams for marine, fuel retailing and lubricant customers. For the fuel retail sector, we have supply agreements to 800 retail forecourts, including 400 Gulf-branded sites. We are a major supplier of transport fuel through our branded fuel cards business. In addition we offer lubricant products to all commercial sectors and offer other complementary services, including boiler servicing and maintenance, tanks, additives and specialist fuels.