Job Details
Export Sales Administrator
Location: West Bromwich B70
Contract: Full Time | Permanent
Salary: £25,000 – £28,000
The Export Sales Administrator will be responsible for managing international customer orders, ensuring all export documentation is completed accurately, and maintaining high service standards. You will support International Sales Managers while acting as a key contact for customers and logistics providers.
Benefits
25 days annual leave plus Christmas shutdown
Company bonus scheme
Pension scheme
Life assurance (4x salary)
Training and career development opportunities
Recognition and long-service awards
Discounted gym membership
Enhanced family-friendly policies
Employee Assistance Programme including 24/7 GP access
Cash health plan
Cycle to work scheme
Free flu vaccinations
Free onsite parking
Home cyber security training
Key Responsibilities
Process customer orders using internal systems and ensure orders are completed within agreed timeframes
Check stock availability and resolve customer queries including credits and debits
Act as a key point of contact for customers, international sales teams, and transport providers
Manage orders from receipt through to dispatch
Prepare and verify export shipping documentation and invoices
Arrange transport collections and coordinate deliveries
Ensure compliance with international export regulations and customs requirements
Liaise with internal departments including manufacturing, assembly, and dispatch teams
Support Sales Managers with customer enquiries relating to stock, pricing, and product information
Maintain accurate records of all export shipment documentation
Update dispatch schedules and communicate delivery updates to customers
Follow company procedures and administrative processes
Support health and safety standards within the workplace
About You
Previous experience working with export documentation is essential
Experience working with international customers is desirable
Strong administrative and organisational skills
Good working knowledge of Microsoft Word and Excel
Confident communicator with a professional telephone manner
Strong attention to detail
Ability to work both independently and as part of a team
Excellent time management and workload prioritisation skills
Good level of English and Maths
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