Job Details
Summary
Hire and Sales Coordinator – Haydock
Speedy Hire – The UK’s Leading Hire Provider
Hours:
Monday to Friday, 07:30–17:00 (37.5 hours per week)
Speedy is the UK’s leading hire provider with the widest range of tools, specialist equipment, plant, and support services — everything for every job. With customer service at the centre of our business, we are looking for enthusiastic and driven individuals to join our team during this exciting period of growth.
About the Role
As a
Hire and Sales Coordinator
, you will play a key role in delivering a seamless customer experience. Your responsibilities will include:
Key Duties
Acting as the first point of contact for incoming customer enquiries via phone and email
Handling the full hire process — from initial request and equipment selection to order processing and off-hire management
Providing accurate information on product availability, hire rates, delivery times, and technical specifications
Coordinating with logistics, drivers, engineers, and other depots to ensure timely delivery and collection of equipment
Maintaining accurate hire records and updating internal systems
Building strong relationships with both new and existing customers, ensuring repeat business
Identifying opportunities to upsell or cross-sell additional products and services
Resolving customer queries, issues, or complaints efficiently and professionally
Supporting depot colleagues with administrative tasks and general branch operations
Contributing to stock checks, yard organisation, and equipment control where necessary
Ensuring compliance with company health & safety standards and environmental responsibilities
What Success Looks Like in This Role
High levels of customer satisfaction
Accurate and efficient processing of hires and returns
Strong working relationships across the Speedy network
Demonstrating initiative and ownership of customer needs
Actively contributing to business growth and depot performance
What You Need
A strong customer focus with the ability to build rapport quickly
Confidence handling multiple enquiries at once while maintaining attention to detail
Ability to use initiative when making decisions or problem-solving
A collaborative approach, supporting colleagues to maintain a positive workplace culture
Drive to maximise commercial opportunities
Ability to support the business unit in delivering our
ESG Strategy – Decade to Deliver
Previous experience in hire, construction, plant, or a customer service environment is desirable but not essential — full training is provided.
What We Provide
Speedy is committed to your development. You will receive:
Comprehensive on-the-job training
Access to dedicated product and systems training teams
Tailored development programmes to support your career goals
Clear pathways for internal progression — we actively promote from within
Hybrid and flexible working options as part of our
Speedy Work Life Balance
initiative
What We Offer
26 days’ holiday plus bank holidays
Life assurance
Pension scheme
Canteen facilities
95% employee discount across the Speedy brand
Training, development and career progression opportunities
Voluntary Health Cash Plan
My Staff Shop
– retail discounts and savings across major brands
Green Commute Initiative
– cycle-to-work scheme
PAM Employee Assistance Programme
– confidential wellbeing, legal and financial support
Access to flexible working patterns, including earlier/later start or finish times, shorter days, term-time options and job-sharing arrangements
Additional Information
Speedy reserves the right to close vacancies early if we receive a high volume of applications, so we encourage early submission.
Some Speedy Group UK&I roles require DBS, credit, or security checks. We are an equal opportunities employer and are committed to an inclusive environment where everyone can thrive. Proof of right to work in the UK is required.
Our ESG Governance policies can be found here:
https://www.speedyservices.com/esg/governance
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Speedy Hire
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.