Job Details
The Inbound Customer Service Sales Executive is responsible for inbound sales serving the heating oil market from existing and new customers, and will ensure all key questions are asked to establish customer requirements, details are recorded accurately and in-line with company expectations. As service is critical to our business, this individual will understand our customers are at the heart of what we do via the best possible customer experience.
Why NWF Fuels?
Monday to Friday
Based in Crewe, Cheshire
33 days holiday incl. bank holidays, with the option to buy more
Discounts across shopping, groceries, travel, entertainment, dining, health & beauty, and more
Extensive progression opportunities across our three businesses
Incentive and company days out
Funded accredited training and development opportunities
Medicash
Long service awards
Company pension, life assurance, cycle to work scheme, employee assistance program
Free refreshments and on-site parking
Key Accountabilities
Responsible for answering calls(target 60-100per day)with confident negotiation skills
Responsible for ensuring all data is recorded accurately in the CRM, by asking the correct questions set at company level
Focus on activity levels, conversion rates as well as the quality of service on the phones to the customers
Recording any sales via our digital channels into our CRM
Responding to emails in a timely manner
Dealing with customer queries by liaising with the relevant department, ensuring the query is resolved.
Personality & Experience
Inbound call handling experience
An upbeat, friendly phone manner
Customer service driven
A strong relationship builder who can use their excellent interpersonal skills to develop constructive and cooperative working relationships
Skills and Abilities
A strong communicator with excellent written and verbal communication skills
Time Management
Resilience
Attention to detail
Ability to work under pressure
Effective Listening skills
Excellent Communication skills
PC literate
Team player
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!
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NWF Fuels
About us With a modern fleet of over 155 fuel tankers and a strategically located depot network, NWF Fuels supplies a comprehensive range of fuel related products coast-to-coast throughout England and Wales to Domestic, Agricultural, Commercial and Retail customers. A focus on service and the customer is what differentiates NWF Fuels in the market and it is the attitude of the people within NWF Fuels which drives this difference. The business has grown both organically and through acquisition and is the third largest fuel distributor in the UK. NWF Fuels is part of the AIM’s listed NWF Group listed on the London Stock exchange.