Job Details
Role Overview
The Key Accounts Manager is responsible for managing and growing relationships with PSS Group’s most important clients. This role focuses on ensuring client satisfaction, identifying growth opportunities, and delivering tailored solutions that align with client needs and company objectives.
Key Responsibilities
Develop and maintain strong, long-term relationships with key accounts
Act as the primary point of contact for strategic clients
Understand client needs, business goals, and challenges to provide effective solutions
Identify opportunities for account growth, upselling, and cross-selling
Deliver Quarterly/Monthly performance reviews and reports to clients
Collaborate with internal teams (sales, operations, customer service) to ensure seamless service delivery
Assist in negotiating contracts and agreements to maximise profitability while maintaining client satisfaction
Monitor market trends and advancements in technologies
Resolve client issues promptly and effectively
Manage and support multiple Site Managers
Visit sites when necessary
Manage monthly and yearly billing
Scheduling and delivery of Ad Hoc services
Create tailored KPI presentations for each Portfolio
Attend and help schedule site social events and pop-ups
Key Requirements
Proven experience in account management, sales, or a similar client-facing role
Strong relationship-building and communication skills
Commercial awareness and negotiation expertise
Ability to manage multiple accounts and priorities effectively
Analytical mindset with the ability to interpret data and drive decisions
Proficiency in Microsoft Office Suite
Self-motivated, results-driven, and customer-focused
Desirable Skills & Experience
Experience working with high-value or enterprise-level clients
Soft services Industry-specific knowledge
Project management experience
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Property Support Services
Over 40 Years of Experience Born out of family values, we have since evolved to become more than a family business. The morals remain but the structure has advanced in line with today’s more demanding environment. With a diverse client list that represents some of the biggest names in the public and private sector, retail and leisure, educational establishments and entertainment venues, we are extremely honoured to be associated with the companies who choose to work with us.