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Key Account Manager

Job Details


A revolutionary print provider is looking to recruit a Key Account Manager to proactively manage the customer accounts to the mutual benefit of the company and the customer.


  • Manage client`s project from brief to delivery supporting the external sales team.
  • On board new clients.
  • Work to meet pre-set monthly budgets to nominated accounts
  • Process enquiries, sales orders, purchase orders, call offs etc as required for manufactured and traded product.
  • Liaise with warehouse (re stock levels, shipping requirements, booking in product).
  • Liaise with supply chain (re incoming traded product) where applicable.
  • Liaise with production/planning/customer/sales (re work in progress, capacity issues, lead times, back orders, deliveries).
  • Work with Finance and Sales to ensure customer accounts (debtors) are up to date and free of queries.
  • Stock management and reporting to ensure minimum operational stock levels and to avoid obsolescence.
  • Support external Salesforce, colleagues and other Company departments.
  • Efficient management of documentation and retrieval systems.
  • Effective monitoring of proofing process.
  • Manage pricing enquiries and supply estimates/prices to Salesforce/Customers as appropriate.
  • Understand the Company`s printing processes and products.
  • Operate within standard Company operating procedures.
  • To highlight any emerging trends and/or new business opportunities as they arise.


  • Must have transactional mail experience.
  • You must be a proactive and positive individual who can cope under pressure and have great problem solving skills.
  • Have an understanding of the client’s business and market and the ability to recognise when services provided for other customers could benefit the client.
  • You must possess excellent written and communication skills and have the ability to manage clients` expectations.
  • First class customer handling skills.
  • Resilient and able to work under pressure to right deadlines.
  • Good problem solving abilities.
  • Good knowledge of print and direct mail
  • Ability to adapt to incoming software/hardware and procedural developments.
  • Professional approach to duties, colleagues and our customers.
  • Effective communication skills, including good telephone, listening and written skills.
  • Ability to be proactive and continuously identify improved ways of performing your role.


In return, you will receive a competitive salary based upon your experience


This is a full time, permanent position


Jamie Clarke