Job Details
An opportunity has arisen for a Technical Sales Administrator to join our team in our Birmingham Office at the leading & largest trade-only Security Distributor in the UK & Ireland.
This role is a permanent Monday-Friday position with working hours between 8am – 5pm (40-hour week).
Experience and knowledge of being in a Technical Sales advisory role within the Locks & Ironmongery sector would be an advantage but are by no means essential as full training will be given.
Key responsibilities are:
Answering telephone calls in a courteous and professional manner
Assisting and advising customers with solutions to technical queries
Facilitating sales transactions by advising customers on suitable products that best meet their needs and encouraging purchases
Maintaining an in-depth knowledge of technical products to provide suitable recommendations to customers as needed.
Processing orders accurately and keeping customers up to date with the progress of their order
Maximising all potential sales opportunities, generating sales revenue and gross profit as per agreed targets and time scales
Utilising the CRM system as a tool to work out daily priorities, log and track all contacts, companies & customer orders at every stage of the sales process with prospects and clients.
Building, growing and maintaining both product and industry awareness
You will also be expected to demonstrate excellent customer service skills as well as perform your duties in a polite and professional manner at all times. You must be customer-focused and computer literate.
In return we can offer you:
Up to 25 days holiday, plus all bank holidays off as standard
Guaranteed time off at Christmas due to company shutdown
Career development opportunities
Free Eyecare Vouchers
Staff discounts on product
Company pension scheme + life assurance
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Aldridge Security
Aldridge is the largest trade only security wholesaler in the UK and Ireland and has over 70 years of experience in the industry. With over 20,000 different products in stock from 290 suppliers available, the Aldridge portfolio includes Access Control, Ironmongery/Hardware, Key Cutting, Locking, Locksmiths Tools & Accessories, UPVC products as well as our very successful own brand Asec.