Job Details
About The Role
As a Sales Advisor you’ll be the first point of contact for customers both trade and retail looking to purchase car parts and accessories. Your role will involve advising on parts, processing orders, checking availability, and ensuring excellent customer service throughout the sales process.
Hours of work: Monday to Friday 8am – 5.30pm and alternate Saturdays’ 8.30am – 1pm
Key Responsibilities:
Serve retail and trade customers in person, by phone, and via email
Identify correct parts using manufacturer catalogues and systems
Prepare quotes, check stock availability, and process orders efficiently
Up-sell related products, accessories, and special offers where appropriate
Liaise with suppliers and internal departments to source non-stocked items
Support the warehouse with parts requests and timely supply
Maintain accurate records of orders, backorders, and special requests
Help with stock checks, stock rotation, and general housekeeping
Build and maintain strong relationships with customers
Ensure all documentation and systems are updated accurately
Requirements:
Previous experience in a Parts Advisor or Sales Advisor is preferred but not essential
Good knowledge of vehicle makes, models, and components is preferred
Strong communication and customer service skills
Ability to work efficiently in a fast-paced environment
Confident IT skills
Familiarity with dealer or parts systems would be advantageous
Punctual, reliable and trustworthy
High level of accuracy and attention to detail
A team player with a positive and proactive attitude
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Bennetts
About Us Bennetts is a third-generation family business, founded in 1954, and built on strong values of value and customer service. While the company has grown significantly, those principles remain at its core. Today, the L Bennett and Sons Group operates across the UK, supplying car parts, tools, and workshop equipment to both trade and public customers, from independent garages to main dealers and specialists. With over 55 branches and growing, over £30 million in stock and a fleet of 350+ vehicles, Bennetts supports everything from routine servicing to complex repairs. As an independent, family-owned business, Bennetts reinvests in its people, infrastructure, and systems, enabling quick decisions and consistent service. Looking ahead, Bennetts remains focused on quality products, dependable service, and supporting workshops with confidence, staying true to the values that have driven its success for over 70 years