Senior Account Manager

Job Details

Job Title: Senior Account Manager
Location: Edinburgh
Reporting to: Regional Sales Director

Join Air IT – Drive Growth Through Lasting Client Partnerships

At Air IT, we don’t just sell IT services — we build long‑term, value‑led partnerships that help ambitious organisations thrive. As the UK’s #1 Managed Service Provider (MSP), we’re bringing together ten high‑performing businesses under one shared vision, with people, innovation and collaboration at our core.

We’re now looking for a Senior Account Manager to join our growing Sales team. This role offers a blend of new business development and existing account growth, ideal for someone who enjoys opening doors, building trust, and turning relationships into long‑term success.

The Role

In this role, you’ll play a key part in driving revenue growth across the North (Edinburgh and surrounding areas) combining self‑generated new business with account ownership and expansion.

You’ll work consultatively with prospects and customers, understanding their business goals and shaping IT and cyber security solutions that deliver real value. Alongside Sales, Account Management, Service Delivery and Technical teams, you’ll ensure clients experience Air IT as a trusted, long‑term partner.

Your Impact

You’ll be responsible for:

Developing and securing new business opportunities through outreach, prospecting and lead generation
Managing and growing a portfolio of SME MSP customers
Building trusted relationships with decision‑makers and key stakeholders
Driving retention, satisfaction and account growth
Identifying opportunities for upsell, cross‑sell and service improvement
Translating business needs into tailored IT and cyber security solutions
Acting as the primary commercial contact and escalation point for your accounts

What You’ll Be Doing

Proactively generating new business through outbound activity and market engagement
Managing customer relationships from initial engagement through to long‑term partnership
Running account reviews, QBRs and roadmap discussions
Preparing and presenting professional proposals and quotations, clearly articulating value and ROI
Working closely with Service Delivery, Technical and Cyber teams to deliver the right solutions
Maintaining accurate pipeline, forecasting and account plans within CRM
Achieving new business, growth and retention targets aligned to your role focus

What You Bring

Essential

Minimum 5 years’ experience in a sales or account management role within an MSP environment
Proven ability to win new business and/or grow existing customer accounts
Strong consultative selling approach and commercial awareness
Excellent relationship‑building and stakeholder management skills
Confident working in a fast‑paced, evolving technology environment
Experience using CRM systems and digital sales workflows
Full UK driving licence
Able to attend the office at least two days per week and travel regionally

Experience selling core MSP services, including:

Managed IT support & service desk
Microsoft 365
Azure and cloud services
Cyber security solutions (e.g. endpoint security, backup & disaster recovery, SIEM)

Desirable

Business‑related degree
Sales, CRM or IT‑related certifications

Why Join Air IT?

Be part of a market‑leading, award‑winning MSP
Work with cutting‑edge IT and cyber security solutions
Clear opportunity to grow your career as the business scales
Supportive, collaborative culture that values people and performance

The Benefits

Health & Wellbeing

Virtual GP (24/7 access for you & your family)
Employee Assistance Programme (EAP)
Group Life Assurance & Income Protection

Time Off & Balance

25 days annual leave + bank holidays
Celebration Day (an additional personal day off)
Annual Leave Purchase Scheme
2 paid volunteering days
Enhanced family leave

Financial & Lifestyle

Competitive salary with bonus / OTE
Salary sacrifice pension
Cycle to Work & Technology Vouchers
Discounts via Perks at Work
Life Insurance

Additional Highlights

Hybrid working
Ongoing learning & development
Social events, incentives & competitions
Discount & cashback schemes

Join the Air IT Family

At Air IT, we’re more than a workplace — we’re a community. We celebrate success, support each other, and grow together. If you’re passionate about building relationships, selling value‑led IT solutions and helping customers succeed, we’d love to hear from you.

This role may also be known as:

Account Manager, Business Development Manager, Client Success Manager or Sales Consultant.

Equal Opportunities

Air IT is an equal opportunities employer. We’re committed to creating an inclusive, diverse and supportive workplace where everyone can thrive. If you require any reasonable adjustments at any stage of the recruitment process, please let us know.