Account Manager

Job Details

In this Customer Success Management job in London, you will be responsible for managing key customer relationships, driving account growth and ensuring the successful delivery of workplace solutions across a portfolio of clients. Acting as a strategic partner to customers, you will solve problems daily, and work cross-functionally to maximise client satisfaction, retention and commercial performance while contributing to broader business objectives.

Company profile – Flexible Workspace Specialist
In this Account Manager job in London, you will be working for a disruptive startup in the flexible office world that offers a new model to the market set to take over the industry.

They’re on a mission to transform properties into thriving workspaces optimised to help businesses grow. They partner with landlords to deliver premium managed office space across London, providing companies with fully serviced workplaces that combine office sourcing, design, fit-out, technology, facilities management and ongoing operational support under a single contract. Its model is designed to simplify the office experience for occupiers by offering bespoke, branded workspaces with flexible terms. They also utilise bespoke digital tools to remove the administrative burden typically associated with traditional leases.

Founded in 2018, they now manage more than 180 workspaces for over 240 companies, and recent growth and success means they are growing their Client Services team!

Key responsibilities – Customer Success Manager

Manage a portfolio of client accounts
Build strong, long-term relationships with both office managers, lead tenants and influencers
Stay on top of the detail of a client’s experience and service from Kitt, paying proactive attention to matters such as service requests, chat messages, health and safety procedures
Escalate proactively and effectively when clients encounter issues, bringing in Senior Operations Managers and Commercial Account Managers
Hit or exceed KPIs (Clarity Scores, CSATs)
Drive client retention, satisfaction, and revenue growth through proactive engagement and updates
Identify opportunities for upselling and cross-selling services
Create a funnel of commercial and expansion opportunities from their portfolio, that can be converted into deals by the Commercial Account Managers

Job requirements – Account Manager

2-4 years+ experience in Client Success or Account Management is necessary for this position
A natural people-person with a passion for delivering great service and building lasting relationships
Incredibly organised and able to juggle multiple priorities simultaneously
A strategic problem solver who faces every obstacle with positivity
Someone excited by the opportunity to learn and grow, who brings a positive attitude to every challenge
An individual who is passionate about helping business clients succeed, and someone committed to being a trusted partner.

Benefits of the job – Account Manager

Competitive base of £44,000 – £59,000 depending on prior experience
Additional commission available for upselling (expected OTE £10-18K)
28 days holiday plus bank holidays
Generous stock options scheme
Enhanced parental leave
Regular team socials
Cycle to work scheme
Season ticket loans

💰 Job Benefits

Bonus opportunities
Clear progression plan
Cycle to work scheme
Paid time off (holiday / sick pay)
Profit sharing / stock options
Socials / team bonding days