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Account Manager

Job Details

Aspire Cambridge are recruiting an Account Manager on behalf of our client based in Kettering, Northamptonshire.

Job Function

Primary responsibility is the management of the EC and Lease business portfolio to achieve corporate, regional, national and individual performance standards. In addition, the role of Account Manager is to direct and coordinate collections on bad debt accounts, counsel and advise Field Management and franchisees on credit sales issues, collection issues, and customer credit concerns. The Account Manager will also have a responsibility to actively monitor Portfolio activity on a Regional/National level.

Duties and Responsibilities

The main duties of the Account Manager are listed below, but it is the nature of the job that each activity will have its own range of demands which he/she will be expected to meet.

  • Work directly with franchisees Field Management to control delinquency and net losses to corporate objectives to include debtor-direct calling
  • Resolve customer delinquency problems so as to retain customers and achieve permanent corrective action
  • Report and track net losses/delinquency to sales management
  • Develop strong business relationships with sales management and the regional franchise sales force so as to meet delinquency control and loss objectives
  • Answer field and customer questions concerning the credit program and account status
  • Work all Skip accounts to resolution
  • Recommend legal action to management and carry out all necessary court follow up action
  • Submission of accounts to management for write-off as necessary, adhering to corporate policy
  • Ensure collection and repossession procedures adhere to corporate policy
  • Determine and negotiate partial and extended payments
  • Promote Credit Sales programs to the field at every opportunity
  • Educate field sales personnel on program features and benefits
  • Review, tracking and compliance of the franchise Platinum program
  • Maintain regular contact with all Regional sales management and the Regional franchise sales force
  • Handle franchise credit approval ‘appeals’ as needed
  • Answer field and customer questions concerning the credit program and account status
  • Introduction, administering, and promoting new programs, products, and procedure

Person Specification

  • Has 5 GCSE’s or O level equivalent or 2-4 years of directly related ‘collections’ experience in a Financial Services environment
  • Has a professional telephone manner
  • Has excellent computer skills and knowledge including Microsoft Office
  • Is a strong written and verbal communication skills
  • Is outgoing, positive attitudes and strong interpersonal skills
  • Is able to demonstrate strong ability to work independently
  • Has excellent organisational skills and the ability to manage multiple tasks

Core Competencies and Behaviours

In addition to their day to day role, all associates must work in an effective way and be able to demonstrate the following competencies which are fundamental to the successful running of their department/business unit:

  • Adaptability/Flexibility
  • Attention to Quality
  • Communication & Influence
  • Continuous Improvement
  • Contributing to Team Success
  • Safety & Working Condition
  • Service Excellence

Start: ASAP
Location: Kettering Northamptonshire
Hours: Monday to Friday, 37.5 hours
Salary: £24,000 plus incentives (CIRCA £29,000 per annum)

If you are interested in this position, feel you have the relevant skills and would like to apply please call our team on 01223 855440 or apply online. Whilst we’d love to get back to every applicant, it is not always possible, so if you haven’t heard from us within 3-5 days, please note that your application has not been successful on this occasion.

Aspire Cambridge is acting as an employment agency in regards to this permanent vacancy.

Our Recruitment Consultants offer specialist marketplace expertise in Temporary Staffing Solutions and Permanent Introductions across our seven Specialist Recruitment Divisions; Office Support, Legal & HR – Industrial & Manufacturing – Food Production – Finance & Accountancy – Hospitality – IT & Engineering – Sales & Marketing – Scientific & Medical. We have an unrivalled knowledge of the jobs marketplace so it’s no wonder that we hold an impressive track record of exceeding client and candidate expectations. How do we do it? By “placing people first”.



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