Job Details
A fantastic opportunity for an Account Manager to join Tomorrow’s Guides based in Hungerford.
Tomorrow’s Guides is a highly successful technology business, publishing industry leading websites carehome.co.uk, homecare.co.uk and daynurseries.co.uk. Combined these sites achieve over 20 million visitors a year and have over 350,000 verified reviews. Having achieved fantastic growth for several years we have exciting plans to grow substantially in the coming years by connecting care seekers to care providers.
We currently employ 110 people and are based in Hungerford, Berkshire.
About this role:
The Account Manager will play a key role in increasing revenue by account managing and upselling to existing and potential clients; generating leads, qualifying prospects and managing sales of services across carehome.co.uk, homecare.co.uk and daynurseries.co.uk. They are the first point of contact for our clients and expected to provide first-class levels of customer service, whilst increasing client spend.
The day-to-day duties of the Account Manager are to help clients to utilise our services in an effective manner, effectively manage their sales funnel and provide new customers with a first-class onboarding experience.
This is a full-time office-based role with the option of hybrid working of 3 days in the office and 2 days working from home (laptop and work equipment supplied). It is important that the candidate lives within commutable range of Hungerford.
Key responsibilities:
Build strong relationships with customers through impeccable levels of account management
Engage and interact with decision-makers at all levels to identify new and emerging business opportunities
Educate customers on how products or services can benefit them financially and professionally
Provide statistical feedback on the success of client advertising to maintain/develop high renewal rates
Maintain records of all sales leads and client accounts on CRM
The ideal candidate:
Adept at telephone negotiation and a first-class telephone manner
Experience in the account management and selling of software / digital advertising
Possess exceptional customer relationship skills with individuals at all levels
Excellent verbal and written communication skills
Confident, resilient and persistent
A hunger for product and commercial knowledge
The drive and tenacity to succeed and be motived and determined to deliver
Confidence and professionalism in being able to convey and discuss our offering
Possesses a desire to improve processes and be part of a successful sales team
Salary and Benefits:
Salary in the region of £22,000 depending on experience
Commission dependent on performance in the region of £10,000
£4,000 per annum discretionary company bonus scheme
25 days annual leave + bank holidays
6% employer pension contribution
Access to perks and discounts through Perkbox
Cycle to Work Scheme
Long Service Awards
Company and Team nights out
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Tomorrow's Guides
Tomorrow's Guides are leading website publishers and marketing & reviews software as a service (SaaS) providers for the Care Home, Home Care and Nursery sectors.