Job Details
Account Manager £40,000 + Quarterly Bonus | Tonbridge | Office Based
Ready to lead a customer service team that genuinely values relationships over scripts?
This is not a call-centre environment.
This is a highly respected, growing product-led business supplying premium B2B customers across the UK — and they’re looking for a hands-on Customer Success Manager who can bring warmth, leadership and commercial awareness to a close-knit team.
If you enjoy building relationships, improving customer journeys, leading people positively and getting involved in the detail when needed, this could be exactly the role you’ve been waiting for.
The Opportunity
You’ll take ownership of a busy customer success function supporting a portfolio of prestigious customers.
Leading a small team, you’ll become the voice of customer service within the business — ensuring orders run smoothly, customers stay informed, relationships remain strong and the internal teams work collaboratively to deliver an exceptional experience.
This role would suit someone who enjoys balancing leadership with hands-on involvement. One minute you’ll be supporting your team, the next you’ll be solving a stock issue, analysing customer feedback or identifying opportunities to improve service delivery.
You’ll also work closely with senior leadership and department heads, giving you genuine visibility and influence across the business.
What You’ll Be Doing
Leading and supporting a small customer success team
Managing customer relationships and acting as a trusted point of contact
Overseeing order processing, fulfilment and stock communication
Supporting and improving ERP/order management processes
Handling escalations professionally and proactively
Working closely with sales, warehouse and procurement teams
Identifying upselling and account growth opportunities
Monitoring KPIs and customer feedback to improve service standards
Coaching and developing team members through a supportive leadership style
What We’re Looking For
We’re keen to speak with candidates who have:
Experience within Customer Success, Customer Service or Account Management
Strong leadership skills with a collaborative, approachable style
Experience working with ERP systems and order management processes
Excellent communication and problem-solving abilities
A commercial mindset alongside a passion for customer experience
The confidence to be both strategic and hands-on
Experience within wholesale, retail, distribution or product-based environments would be highly advantageous.
Why Join?
This business has built a fantastic reputation not only for its products, but for its culture.
You’ll be joining a friendly, down-to-earth team environment where people are genuinely valued, ideas are welcomed and success is shared.
Benefits include:
Regular bonuses
Birthday off
Enhanced holiday entitlement with service
Employee Assistance Programme
Staff discounts
Regular social events and team activities
Free onsite parking
Smart casual environment
Supportive onboarding and training programme
Long-term career progression opportunities
Most importantly, you’ll join a business with a genuine family feel — one that believes in transparency, inclusion and creating an enjoyable place to work.
Apply now to be considered for an immediate interview.
In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
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TN Recruits
Since 2014, TN Recruits has been connecting ambitious people with outstanding opportunities across Tunbridge Wells, Kent, Sussex, and Surrey. With over 70 years of combined recruitment experience, our team is proud to be one of the region’s most trusted recruitment partners. We take a fresh, personal approach to recruitment — combining deep industry knowledge with modern technology like video CVs and online shortlists to make hiring faster, smarter, and more effective. Whether you’re a business looking for the right talent or a candidate searching for your next career move, we put people at the heart of everything we do. Our consultants are honest, approachable, and locally focused, building long-term partnerships rather than quick wins. By truly understanding the goals of both clients and candidates, we achieve lasting results — which is why so many businesses and jobseekers across the TN postcodes choose TN Recruits time and again. For us, recruitment isn’t just about filling jobs — it’s about helping companies grow and supporting people to thrive in their careers.