Assistant Store Manager

Job Details

About The Role
Assistant Store Manager

Location: Orpington (BR5 3PX)
Salary & Benefits

£30,550 per year + quarterly bonus + excellent benefits

Join a supportive team where your contribution is recognised and rewarded.
What you’ll receive:

Competitive annual salary
Quarterly team bonus (typically averaging 10–12%)
Annual salary reviews
Generous pension scheme
Sharesave scheme
Free on-site parking
Long-service reward vouchers
28 days’ holiday, increasing with service
An extra day off for your birthday
Enhanced parental and adoption leave packages
Discounted gym memberships
Paid volunteering day each year
Regular social events and team activities

Work-Life Balance

We understand that having time for life outside work matters.
Working pattern:

40 hours per week
Any 5 days from 7
Fair and advanced rota planning
You won’t be expected to work every weekend
Predictable schedules to help you plan personal commitments

Shift times:

Weekdays

8:15am – 4:45pm, or
9:15am – 5:45pm

Saturday

8:45am – 5:45pm

Sunday

9:45am – 4:15pm

Training & Career Development

No storage industry experience? No problem.

From your first day, you’ll receive:

A comprehensive induction programme
Ongoing coaching and mentoring
Support from a dedicated Learning & Development specialist
Access to e-learning and classroom-based training
Clear career progression opportunities
Guidance from an experienced management team

Whether you’re looking to build new skills or develop a long-term career, we’ll support your growth.
About the Role

This is a varied, customer-focused position where you’ll help people during important life moments such as moving home, renovating, travelling or needing extra space. You`ll be working closely with the Store Manager to help drive success of store performance and your teams development.

This is not a warehouse role. Click the below links to find out more.
Working at Big Yellow Self Storage: a job like no other

You’ll spend most of your time helping customers, finding solutions and ensuring the store runs smoothly.
Key responsibilities:

Leading from the front with your team
Encourage a positive and flexible approach to daily management of the store/team
Managing, recognising and rewarding your team whilst maximising the performance of your store
Identify the potential of your team to ensure a strong pipeline of talent
Ownership of store financial contribution in order to drive sales and control costs
Providing friendly, professional customer service in person, by phone and email
Understanding customer requirements and recommending suitable storage solutions
Building positive relationships with customers and your team
Supporting the day-to-day running of the store
Working closely with colleagues to create a positive team environment
Take responsibility for all aspects of store operations in the Store Managers absence

Physical requirements:

Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided.
About You

We’re looking for someone who:

Is proactive, takes initiative and enjoys working closely with others to deliver strong results
Enjoys helping people and providing excellent customer service
Is confident communicating face-to-face, over the phone and by email
Likes working as part of a team
Can stay organised and manage multiple tasks
Has a positive, can-do attitude
Is comfortable using computer systems
Takes pride in maintaining high standards

Could This Be the Right Role for You?

Ask yourself:

Do you enjoy talking to customers and finding solutions to their needs?
Are you looking for a role with predictable hours and genuine work-life balance?
Would you like clear opportunities for training and career progression?
Do you enjoy working in a supportive team environment?
Are you motivated by bonuses and rewards for success?
Do you want a role that combines customer service with variety and responsibility?

If so, we’d love to hear from you.
About Us

We believe great talent comes from all backgrounds and experiences. We’re committed to creating an inclusive workplace where everyone has the opportunity to build a successful and rewarding career.

We welcome applications from all suitably qualified candidates, regardless of race, ethnicity, gender, religion or belief, sexual orientation, age, disability, caring responsibilities or background.

If you require any adjustments or additional support at any stage of the recruitment process, please let us know and we’ll do our best to accommodate your needs.

We also encourage neurodivergent candidates to tell us about any adjustments that would help them perform at their best during the application or interview process. This could include additional time for assessments, advance information about the interview format or adjustments to the interview environment. We are committed to providing a fair and supportive recruitment experience and ensuring every candidate has the opportunity to demonstrate their skills, experience and potential.