We are looking for an energetic Business Development Coordinator to help drive our sales and grow the business. You will attract new clients and build solid relationships with them while maintaining existing relationships. Other duties will include market research, developing business strategies and pitches, managing a variety of projects, and identifying new business opportunities and partnerships. You will work with various departments and report to the Head of Business Development.
The successful applicant will be resourceful, organised, and motivated to increase sales, enhance the company’s reputation, and look for new and creative ways to market our products. A background in sales or marketing as well as experience coordinating teams is strongly desirable.
The candidate must be a professional and inspiring individual who is willing to step into the shoes of a leader and demonstrate passion and commitment to the rest of the team. The candidate should have a desire for top quality and excellence, and be ready to motivate the team and learn from others each day. We are a small but growing company, and you will be encouraged to share ideas and contribute to the development of our dynamic organisation. You will be expected to become an expert user of our systems and to help improve them. We are all part of the testing team!
Duties and Responsibilities include (but are not limited to):
-Create and implement sales strategies and identify new markets to enter.
-Conduct market research to identify new business development opportunities.
-Establish and maintain effective relationships with customers via email, phone, and in-person.
-Coordinate and arrange client events, meetings, appointments, and conferences.
-Assist with the preparation of presentations and pitches for prospective clients.
-Write and distribute agendas, proposals, cost estimates, and briefing documents for internal and external meetings.
-Create and maintain client databases and mailing lists.
-Track submitted proposals and provide feedback to management.
-Provide effective administrative support.
-Support the creation of documentation and specifications to improve the processes within the Business Development team.
-Constantly review our virtual platforms to improve the service throughout the event lifecycle.
-Provide virtual event support via online platforms and other online applications, including Skype, WhatsApp, and over the phone.
-Maintain high levels of communication with our wide range of international clients, in person, remotely, online, or by phone.
-Provide advice/consultancy for clients and assist them with support enquiries.
-Find solutions for client requirements using our software solutions.
-Advise the Clients Accounts team (CAT) leads, CAT support and Tech teams on the right price to quote existing clients.
-Research, diagnose, troubleshoot, and identify solutions to resolve client challenges.
Job Skills and Qualifications
-Bachelor’s degree (or similar) in business, marketing, or other professional field.
2-4 years of professional experience.
-Excellent spoken and written English.
-Strong analytical skills.
-Confidence in spoken and written communication with clients, delegates, system users, exhibitors, board members, speakers, and any other event stakeholders.
-Ability to work with a high volume of emails, Skype messages, and other communication channels.
-Confidence in delivering presentations on the capabilities of our software and services.
-Confidence in applying human processes to software.
-A team player, with a can-do attitude.
-Self-motivated and willing to take ownership of work.
-Professional and flexible at all times.
-Strong time management and organisation skills with ability to handle multiple tasks, work under pressure, and prioritise in order to meet deadlines.
-IT literate: Candidates must be proficient in Google Docs, Google Sheets, and -Google Slides. Candidates must also be proficient in the Microsoft Office suite (Word, Excel, and PowerPoint)
You should have the following skills:
-Good attention to detail.
-A methodical and thorough approach to work, ensuring accuracy at all times.
-Comfortable to travel independently and represent Shocklogic at events, sometimes at short notice.
-Curiosity to learn about and participate in areas of the event lifecycle that will be of benefit to others.
-Willingness to take ownership/responsibility and to take action to ensure a successful outcome.
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