Client Services / Account Manager

Job Details

JOB TYPE
Position Type: Full-Time – 12 Months Maternity Cover (potential for permanent)
LOCATIONS
Burnley, Lancashire
SALARY
£25,000 – £30,000 dependant on experience.
About Root Fifty-Two

Root Fifty-Two, established in 2008, is a branding and marketing agency in the heart of Burnley, Lancashire.

We are an inspired collective of creatives driving brands forward with a powerful mix of creative thinking and insight-based strategy.

Our expertise spans Branding, Web Development, Graphic Design, Digital Marketing, and Copywriting.

We seek a dynamic and motivated Client Service / Account Manager to join the team and play a key role in ensuring our clients receive the highest service and support.
Job Summary

As a Client Services / Account Manager, you will be the bridge between a range of our clients and our creative, development and Marketing team. Your role is crucial in understanding and translating the client’s needs into actionable plans that drive results. You’ll be the go-to person for client communications, ensuring that projects are completed on time, within scope, and within budget.

This varied role will ensure that existing and new client relationships and their projects are managed to the highest standards, liaising with our clients and interpreting their requirements and the brief correctly.
Requirements

A genuine passion for marketing
Familiarity with design and development processes
Understanding of digital marketing practices
Previous agency experience is preferred
Ability to juggle multiple projects with finesse
Excellent communication skills
Ability to build excellent relationships and rapport with clients
Proficiency in managing projects from concept to completion
Superb organisational skills
Strong IT and administration skills
Keen attention to detail

Key Responsibilities

Developing and nurturing strong, long-term relationships with clients
Serving as the primary point of contact for client communications
Maintaining regular communication with clients, both existing and new
Coordinating with internal teams to ensure project delivery aligns with client expectations
Actively participate in the ROI/sales operations of our team
Managing project budgets and timelines
Briefing projects to the team and utilising project management software effectively
Engage actively in the enquiries process, facilitating smooth customer interactions
Contribute to efficient onboarding procedures for new clients
Collaborate with the team to optimise processes and achieve sales objectives
Play a vital role in enhancing our outreach efforts and acquiring new prospects
Assisting in strategic planning and goal setting with clients
Providing regular reports and insightful analytics to clients
Collaborating closely with internal teams to ensure seamless service delivery
Work with clients to identify objectives and set KPIs
Develop strategic plans in line with client goals
Reporting back to the wider team and ensuring plans are followed.

Skills & Qualifications

Minimum of 3 years of experience in client services or account management.
Strong project management skills.
Excellent communication and interpersonal skills.
Proficiency in Teams
Proficiency in CRM software and project management tools.

How to Apply

Interested in joining our team? Send your CV and cover letter to hireme@rootfiftytwo.co.uk

Root Fifty-Two is proud to be an equal-opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all team members.