Inside Sales Account Manager

Job Details

Inside Sales Account Manager

Hybrid role with 2 to 3 days a week in the office (Cardiff).

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team
Are you looking to join an industry-leading sales organisation? At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers’ ability to mitigate and manage risk. Our Inside sales team is dedicated to partnering with smaller organisations to address and solve their risk problems. Account Managers manage a book of high volume, low value accounts, and partner with our clients remotely, through digital channels.

About the Role

The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients’ utilisation of our products and services.

Responsibilities

Delivering exceptional relationship management and client support

Retaining and nurturing the assigned book of business and identify growth opportunities

Meeting assigned targets for sales renewals

Creating and maintain accurate records of training provided to clients

Identifying client training requirements

Ensuring that decision makers receive quarterly touchpoints

Updating all opportunities in CRM on a weekly basis and pipeline growth to support
growth objectives.

Ensuring that end users are effectively on boarded within 3 months of subscription

Requirements

Have excellent communication and interpersonal skills to effectively engage with customers

Be proactive and empathetic in addressing customer concerns and resolving issues

Possess excellent analytical and problem-solving abilities to identify trends and opportunities

Be adaptable and able to collaborate effectively with cross-functional teams

Be results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth

Be detail-oriented and capable of managing multiple tasks and priorities effectively

Be proficient in using customer relationship management (CRM) software and other relevant tools

Working for you :

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Generous holiday allowance with the option to buy additional days

Health screening, eye care vouchers and private medical benefits

Wellbeing programs

Life assurance

Access to a competitive contributory pension scheme

Save As You Earn share option scheme

Travel Season ticket loan

Electric Vehicle Scheme

Optional Dental Insurance

Maternity, paternity and shared parental leave

Employee Assistance Programme

Access to emergency care for both the elderly and children

RECARES days, giving you time to support the charities and causes that matter to you

Access to employee resource groups with dedicated time to volunteer

Access to extensive learning and development resources

Access to employee discounts scheme via Perks at Work

Learn more about the LexisNexis Risk team and how we work here.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.