Job Details
ADI Global Distribution now have the opportunity for an Inside Sales Associate to join the ADI team at our Liverpool Store (L9 5AY). This role will be working Monday-to-Friday hours 8:00am – 5:00pm and offers excellent, long-term opportunities to build a career within the electronic security industry.
As an Inside Sales Associate, you will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the team to generate sales and achieving sales targets.
JOB DUTIES:
Support the Store Manager and team in achieving sales and profit targets through effective account management and customer engagement.
Deliver exceptional customer experiences by building and maintaining strong relationships with B2B reseller accounts, strategic vendors, and supply partners.
Manage a portfolio of reseller accounts, actively tracking pipelines, closing deals, and achieving monthly, quarterly, and annual KPIs.
Assist in executing store business plans and marketing strategies to drive revenue and profitability.
Handle customer enquiries and complaints professionally, escalating when necessary to ensure resolution.
Deliver products to customers across the region, ensuring timely and accurate service.
Lead by example, promoting positive behaviours and ensuring compliance with audit and operational standards.
Maintain accurate CRM data to provide visibility on business progress and customer relationships.
YOU MUST HAVE:
Prior sales/customer service experience – preferably in a trades or wholesale environment but equally retail will be considered favourably
Ability to multi-task and sell over the phone as well as face to face
Excellent communication skills
Strong interpersonal and relationship-building skills
Comfortable working independently and as part of a team
Confident communicating with customers by phone, offering advice and identifying upselling opportunities
WE VALUE:
Prior sales and industry experience, ideally within wholesale distribution or trade counter environments
Strong interpersonal and relationship-building skills
Comfortable working independently and as part of a team
Confident communicating with customers by phone, offering advice and identifying upselling opportunities
Experience using CRM systems to manage customer data and sales pipelines
Problem-solving mindset with proven ability to manage client and executive relationships
Quick to learn and apply product knowledge to deliver tailored solutions
Driving License although not essential
WHAT’S IN IT FOR YOU
Stable permanent role Monday to Friday.
Competitive salary + quarterly bonus scheme
Great work environment
Genuine opportunities for progression
Opportunity to work for a forward-thinking global brand
#LI-KN1
#LI-ONSITE
About Us
ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com.
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ADI Global Distribution
About Us ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com.