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Internal Sales Agent

Job Details

Vacancy Reference – HRGRA002

We are currently seeking an Internal Sales Agent for our Scottish Divsion based out of our Grangemouth Depot.

Purpose of Role – To maximise revenue generation through telesales and effective sales support, administration and liaison with field sales colleagues andd clients.The role supports the sales and hire of our full range of hire products and services.

Responsibilities

Telesales

  • Generate sales leads from existing and dormant accounts
  • Use market intelligence to proactively seek new sales leads
  • Make targeted outbound telesales calls to create qualified leads for the external sales team, or to directly win orders as appropriate
  • Follow up quotations and close business over the telephone
  • Make external sales appointments and generate revenue

Coordination of intenal and external sales activities

  • Maintain close day to day contact with the external sales team
  • Maintain customer records with critical timings of the sales process
  • Coordinate sales teams diaries and appointments to ensure effective usage of time
  • Proactively support and drive the activities of the external sales team
  • Provide information to the external sales team

Follow up and Convert Sales Quotations

  • Follow up sales quotations in a timely manner
  • Make appropriate contact with relevant decision makers to convrt quotations into confirmed orders
  • Arrange further external sales contact if required to overcome queries, delays or objections
  • Follwo up hire contracts from the previous day, chase up forward work

Invoicing and sale administration

  • Process sales administration and invoicing to a high standard, ensuring that customer requirements and any service level agreements and contractual obligations are met
  • Ensure that quotations take in to account all related costsof goods and services provided and meet profitability objectives
  • Maintain correct communication and authorisation processeswith customers for the supply of goods and services, including any additional items not anticipated in the original quotation
  • Invoice all goods and services supplied in an accurate and timely manner

Marketing

  • Design and process email campaigns and other marketing activities as required

Required Experience

Competences/Behaviours

  • Computer literate
  • Excellent telephone manner
  • Able to work calmly under pressure
  • Resolve problems efficienlty and in a timely manner
  • Able to meet deadlines

Skills, experiences and knowledge

  • Good communication skills
  • Experience in dealing with customers over the telephone
  • Self motivated team player who is able to liaise with internal employess and customers
  • Able to deliver a high level of customer service/satisfaction

 

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