Customer Service Internal Account Representative (Ref: 9800)
We have an opportunity for a confident Internal Sales Representative working as part of the team at our Ashton Keynes Offices. You will maintain contact with major Customers and prospects to generate written and verbal enquiries whilst converting the maximum number of quotations into orders within approved pricing levels.
About the role
You will gain a good understanding of regional market conditions, competitor activity and develop relationships with the customer base in order to maximise profitable business for our Masterblock products.
Other elements to the role include:
- Develop sales activities to achieve volume and sales revenue targets by increasing brand awareness, providing necessary external sales support, targeting and follow up of quotations/opportunities.
- Use the CRM daily to ensure Building Products benefit fully from the system capabilities.
- Project track opportunities in line with the agreed criteria for the area of responsibility, linking quote and customer information to the Project Tracking line
- Ensure customer records and tacking lines are continually and accurately updated/maintained.
- Provide verbal and written quotations within price list parameters.
- Convert enquiries into orders at the best possible contribution to maximise profitability within approved pricing levels, escalate opportunities where applicable.
- Seek and establish market knowledge, including competitive prices, competitor activity, customer activity and action in line with commercial policy.
- Manage an accurate and up to date enquiry/orderbook log to enable the preparation of management information linked with statistics, trends and patterns and communicate to appropriate persons.
- Maintain highest level of Customer Service by ensuring a prompt response to customer enquiries and quotes are processed speedily, accurately, and efficiently.
- Manage all sample requests from internal and external sources. Arrange for these to be provided within stated timescales and as directed by the appropriate sales personnel.
- Actively promote a safe and healthy working environment for self, colleagues, site staff and visitors
What will you bring?
- Selling and negotiation skills are highly desirable.
- Organised with ability to prioritise.
- Experienced in using various IT systems and packages.
- Information seeking/questioning techniques.
- Self-motivated and able to work under your own initiative.
What’s on offer?
- Competitive Salary, bonus and benefits recognising the contribution you bring.
- Opportunities for Career Progression both at home and abroad
- An inclusive and safety focused culture with people at the heart of the business
We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Why join Aggregate Industries?
To be at the heart of construction, we see our people at the forefront of the construction industry, transforming it into a more sustainable future. We employ highly talented, experienced, and motivated people from diverse backgrounds. We have industry-leading capability in innovation, enabling us to anticipate and meet the changing needs of our customers. We are committed to developing strong and positive relationships with the communities we live and work in. LafargeHolcim has a global footprint with leadership positions in the vast majority of its markets and a diversified portfolio with a good balance between mature and developing markets positioned in highly populated areas.
About Aggregate Industries
We are at the front line of the construction and infrastructure industries, producing and supplying an array of construction materials. With over 270 sites and more than 3,900 dedicated employees, we are home to everything from aggregates, asphalt, ready-mixed concrete, and precast concrete products. On top of that, we produce, import and supply construction materials, export aggregates and offer national road surfacing and contracting services.
We are also a proud member of LafargeHolcim, which is the leading global building materials and solutions company with around 90,000 employees in over 80 countries. It holds leading positions in all regions with a balanced portfolio of developing and mature markets.
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