Job Details
Key Account Manager
Location: This is a national coverage home based role.
Salary : £38,000 – £49,000(Depending on experience) plus Car allowance
Contract: Permanent
What you’ll get at CitySprint
25 days’ annual leave plus bank holidays, and a day off for your birthday
Enhanced maternity and paternity leave
Free access to mental health support, including 1:1 therapy
Healthcare and wellbeing benefits
Extra family-friendly days for key life moments, plus death in service cover
The role
We are looking for a Key Account Manager to support with the management and delivery of the commercial growth objectives across our business.
You will own the strategic relationship for a key group of Industry Sector focussed multi-site key accounts with spend of multiple £ms and be accountable for the success of these, alongside the development of additional revenue streams with these customers.
Why CitySprint
What we do matters — from everyday deliveries to time‑critical solutions — and this role plays a key part in making that happen. As a Key Account Manager, you’ll be responsible for building strong customer partnerships, ensuring service excellence, and supporting the smooth operation of our national network. Your work will help customers rely on CitySprint to deliver consistently, even when it matters most.
Who we are
CitySprint is a UK-wide logistics business delivering same-day and time-critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.
We’re also part of DPD and the wider Geopost group, giving us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and way of working.
It’s a busy, fast-moving environment where priorities can change quickly, and you’ll be trusted to manage resources, make decisions and follow things through.
What you’ll do:
Full commercial responsibility for the retention, revenue and margin performance of your designated customer portfolio, promoting a partnership approach and ensuring there is a shared strategy for success
Manage multiple assignments/projects in a complex, fast paced B2B business environment
Responsible for presenting winning strategic proposals to and managing tender cycles and planning for all bid responses
Manage and positively influence customer growth strategies. Be accountable for the success of your portfolio to deliver the growth objectives and business SLA’s
Work closely with all operational colleagues to ensure CitySprint delivers consistent and exceptional account management, delivery and customer service in line with business SLA’s
Manage multiple assignments/projects in a complex, fast paced B2B business environment
What we’re looking for:
Proven successful Account Management and revenue growth of customer portfolio with budgets of multiple £ms.
Proven ability to successfully negotiate logistic contracts, alongside successful price increase negotiation techniques
Proven proficiency of creating, analysing and disseminating clear and concise financial reports with commercial context
Proven success in client implementation programmes and client exit management preserving a positive corporate reputation
Ability to identify key data sources and analyse data effectively to improve operational and margin performance or to support business decision
Proven success in delivering margin/revenue growth in line with business strategy
All successful candidates will be required to complete a DBS check.
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CitySprint
CitySprint provides a range of courier services to businesses and consumers, with a focus on critical, same day delivery. As one of the UK’s most trusted, flexible, socially responsible couriers, we support our customers with a delivery solution they can rely on every day. We are also part of the Geopost family, Europe’s largest delivery network. With incredible teams across 25+ UK-based service centres, an inclusive culture, and a passion for delivering customer success, we pride ourselves on our stellar reputation. Whether we are delivering life-saving equipment or a parcel on behalf of a local business, we deliver what matters.