National Key Accounts

Job Details

National Key Account Manager

Position Summary

Responsible for managing and growing a portfolio of strategic national accounts across Air, Ocean, Customs Brokerage, and domestic logistics services. The role focuses on building long-term customer relationships, increasing revenue, retaining existing business, and identifying new opportunities through a consultative approach. Working closely with operations, pricing, customer service, and senior leadership, the National Key Account Manager ensures exceptional service delivery while driving profitable growth.

Key Responsibilities

Manage and develop relationships with strategic national accounts.
Retain and grow existing business through regular account reviews and commercial planning.
Identify cross-selling and upselling opportunities across the company’s service portfolio.
Lead contract negotiations, pricing discussions, and commercial renewals.
Coordinate with operations, customer service, and pricing teams to ensure service excellence.
Resolve customer issues and act as the primary escalation point.
Monitor account performance, profitability, and customer satisfaction.
Prepare forecasts, business reviews, and sales reports for senior management.
Maintain accurate customer records and sales activity within the CRM.
Stay informed on market trends, competitor activity, and industry developments.

Qualifications

5+ years’ experience in freight forwarding, logistics, or supply chain account management.
Strong knowledge of Air Freight, Ocean Freight, Customs Brokerage, and domestic transportation.
Proven ability to manage high-value customer relationships and grow existing business.
Commercially focused with strong negotiation and relationship management skills.
Excellent communication, presentation, and organisational abilities.
Experience using CRM systems such as Salesforce or Microsoft Dynamics is preferred.
Willingness to travel nationally as required.