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Sales Co-Ordinator

Job Details

We are looking for a diligent and conscientious Sales Co-Ordinator for this family run business, specialising in boiler, central heating installations and varying renewable technologies. Based from their offices in Bradford, they require a Sales Co-ordinator who has vast amounts of experience in liaising with customers and is accustomed to completing forms and following specific industry regulations and standards.

The successful candidate must have a passion for working with attention to detail and accuracy and have advanced Excel/Word knowledge. You will also be highly customer focused and be a team player, covering for other members of staff when required.

This is a fantastic opportunity to join an ambitious and growing business.

 THE ROLE

  • Liaising with potential customers to establish their needs and being the first point of contact for self-generated customer leads
  • Diary management and making appointments for customers within their homes
  • Processing orders ensuring jobs are accurately recorded and scheduled
  • Liaising with several sales representatives and efficiently dealing with inbound queries from them
  • Updating numerous databases, web portals and spreadsheets with order information
  • Correctly reporting all sales related information on a daily and weekly basis
  • Maintaining all records to adhere to specific industry regulations and standards
  • Resolving customer enquiries via telephone and taking ownership of any problems
  • Recording and producing detailed KPI data and reports for the management team

THE CANDIDATE

  • An exceptional ‘go-getter’ with a positive and driven attitude
  • Previous administration experience is an absolute necessity
  • Passionate and willing to learn and expand upon their own product knowledge
  • Be able to manage and prioritise a large workload to meet strict deadlines
  • Extensive background in customer service / sales
  • Previous knowledge of boiler installations is preferable however not essential
  • A keen eye for detail and quality check your own work to prevent errors being made
  • Excellent organisational skills and the ability to multi-task
  • Confident, assertive and able to resolve issues that arrive in a timely manner
  • Excellent communication skills and the ability to build relationships quickly
  • Demonstrates a passion for providing exceptional customer service
  • Strong team player who can integrate well into a team environment
  • Be able to work in a fast paced environment, under pressure and to tight deadlines
  • Advanced Excel/Word knowledge and have the ability to produce detailed KPI data

As this is a small growing business, you may be expected to work outside of your normal job description to meet business demands which may include occasionally being required to work on a Saturday.

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