Job Details
Position Summary
The Sales Support Executive will be responsible for supporting and assisting on a day to day basis and helping to grow the business at the direction of the Account Managers. The Sales Support Executive will form part of the Sales Support team that will also assist with all related tasks.
Principal Duties:
Dealing with all aspects of customer services – Incoming emails & calls
Providing customer ETA on orders and general strong communication to customers.
Loading and supporting Sales orders within our CRM. Ensuring information is correct prior to approval
Replying to customers, internal comms and suppliers enquiries when Account Managers are unable to respond
Preparing and providing quotes to customers where required
Liaising with supply chain and manufacturers for stock queries
Liasing with our warehouse team on shipment queries and quotes
Carry out data admin to ensure all orders are up to date for stock allocation
Taking part in product training and keeping up to date with new products
Attending customer meetings from time to time (virtual or physical)
Knowledge & Skill Requirements
Customer focused
Experience of using a CRM
Strong communication skills with multiple internal departments
Excellent accuracy and attention to detail
Ability to listen and articulate effectively
Experience and understanding of Microsoft Office
To gradually learn and amass knowledge and detailed understanding of Sales
Must be a problem solver and able to work under own initiative.
Needs to be content to work in a semi-rural environment
To converse with all customers and the people throughout the organisation from Director level to bottom level.
Working Conditions
Must have a clean driving license and own car due to rural location.
Other Information
Laptop
Hybrid Working
Learning and Development Plan
Purdicom Pathway Training Platform
Motivosity Reward and Recognition system
On Site Gym
Purdi Perk Vouchers
Pool table/ Batak/Table Football
25 days holiday
1 Well Being days
Birthday Bonus
Anniversary Bonus
Pension Scheme
Medical Scheme
Sick Pay
Life Insurance 4 x salary
Free Parking
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Purdicom
Purdicom is an exciting, fast-growing technology company based in Oxfordshire. We are a value-added IT distributor acting as a supply chain partner to many well-established vendors and brands. We supply enterprise-level Wi-Fi, Point-to-Point wireless, cloud and security technologies to a very hungry market. The products and services we sell are always in high demand. We are a privately owned, award-winning business that has become a recognised leader in its industry – and much like the industry itself, our company has been in continual rapid growth since its inception in 2005. Our friendly, diligent team work closely together to ensure our continued success – and it’s that success that our vendors and resellers benefit from when they jump aboard.