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Sales Support Executive

Job Details

JOB DESCRIPTION

Job title: Sales Support Executive

Location: Maidenhead

Reporting to: Sales Operations Manager

Role context and purpose:

The Sales Support Executive role is varied and fast-paced. Working alongside multiple teams to ensure a smooth running of the administrative operations, the Sales Support Executive is responsible for supporting the Sales function by means of preparing contracts, provisioning of basic orders, communication with clients once they’ve signed their contracts, and providing ongoing administrative support to them, and our suppliers. The Sales Support Executive will work closely with their colleagues, and wider sales teams to provide ongoing support in our company growth, and in maintaining our existing client base.

Key Responsibilities:

Prepare and manage company documentation and assist in the sales administration of contracts, orders and cancellation forms for various suppliers, as well as basic reporting
Support the Sales team with producing pricing tool quotations for new and renewal orders.
Support the Sales team with processing and progressing sales orders and liaise with delivery teams to ensure successful client installations.
Communicate with clients on the telephone and in writing through the customer portal on a regular basis to continue building relationships
Assist in the on-going management of customer accounts, resolve enquiries and issues, and proactively manage smaller sales projects from pre-sale to delivery
Manage workloads to ensure sales process and sales delivery meets agreed standards.

Additional Responsibilities:

Flexibility is required of all job holders to adjust responsibilities as required from time to time by their Line Manager/Divisional Director.

Special Conditions:

This role may require occasional visits to alternative Pulsant sites and offsite events.

PERSON SPECIFICATION

Education & Qualifications

Essential

Minimum GCSE/O level or equivalent, in English
Fluent English in both writing and spoken

Desirable

Degree or higher/equivalent in relevant sector desirable but not essential

Experience

Essential

Experience in working within an administrative team with set goals and deadlines
Experience working with Microsoft packages, for example Word, Excel & Power Point

Desirable

Demonstratable experience in working with customers in a fast-paced environment
Experience of Sales support, within the IT industry

Competencies & skills

Essential

Ability to monitor and manage multiple activities in a fast-paced and fluid environment
Professional, especially when working with customers
Excellent communication skills face to face and via telephone and emails
An enthusiastic, driven, committed and flexible approach to work
Solutions driven, confident and friendly approach in dealing with people
Natural initiative and pro-activeness to their method of working
Excellent analytical, process and documentation skills
Be open to new ideas and have a positive outlook
Excellent relationship building skills
Must be a team player but also able to work on own initiative with minimal supervision
High degree of accuracy and attention to detail
Ability to work well to deadlines and under pressure
Ability to prioritise and coordinate multiple activities
Ability to think logically.

Knowledge

Essential

Knowledge of applications and IT.

Desirable

Knowledge of cloud services and internet service provisions
Broad, relevant knowledge of the IT industry
Broad, relevant knowledge of telecommunications

Time left to apply 14 days


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