Job Details
The Role
This is a senior account management role focused on customer relationships, technology reviews, contract renewals, service escalations, and account growth.
You will be the main commercial point of contact for your customers, working closely with our technical, support, and project teams to ensure they receive the right solutions and a high level of service.
The successful candidate must be confident in discussing IT, communications, connectivity, and managed services with business owners, directors, and senior decision makers.
Please Note: we are required to carry out a DBS check for every open vacancy.
Responsibilities
Manage and grow a portfolio of customer accounts.
Build strong relationships with key decision makers.
Complete regular technology reviews with customers.
Identify opportunities to sell additional products and services.
Promote Flotek’s core solutions, including managed IT, Microsoft 365, cyber security, connectivity, hosted voice, mobile, broadband, communications and managed print.
Lead contract renewal and commercial discussions.
Support customers with service escalations and ensure the right internal teams are involved.
Develop account plans and technology roadmaps for key customers.
Maintain accurate records of opportunities, reviews, contract dates, forecasts and pipeline activity.
Report on account performance, customer satisfaction and revenue growth.
Support other Account Managers with IT and communications opportunities where required.
Experience Required
Strong account management experience within an MSP, IT, telecoms, communications, or managed services environment.
Proven experience growing customer accounts and achieving sales targets.
Good understanding of IT infrastructure, Microsoft 365, connectivity, cyber security, hosted voice, mobile and communications solutions.
Confident speaking with business owners, directors, and senior decision makers.
Strong commercial awareness and the ability to identify growth opportunities.
Excellent communication, presentation, and relationship building skills.
Positive, proactive, and customer-focused approach.
Full UK driving licence.
Benefits
Commission package with an OTE of up to £100,000.
Company car or car allowance.
Staff share equity scheme.
21 days annual leave, increasing to 25 days with four years’ service, plus bank holidays.
Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.
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Flotek
Flotek is a Managed Service Provider specialising in IT, cyber security and communications solutions that empower our partners to achieve their business goals.