Trainee Mortgage Advisor

Job Details

Job Title: Trainee Mortgage Advisor (18-Month Fully Funded Training Programme)

Location: Haysto Norwich HQ

Reporting To: Mortgage Manager

Compensation: Year 1 OTE: £29,000-£35,000, with a Realistic OTE of £75,000 After 18 Months Training Is Complete and Fully Qualified
Target candidates

Ambitious individuals with a strong customer service and sales background, looking to forge a long-term career in the mortgage industry.
Start date:

Jan/Feb 2026 (Interviews available now!)
Training duration:

18 months (fully supported programme)
What you’ll need for the role

You’re a confident communicator, whether on a telephone call, face-to-face, or over email, you’ll know how to get your message across clearly and effectively.

You’re driven, proactive, and always ready to take the initiative, able to learn quickly and a natural self-starter who thrives in fast-moving environments.

You’re comfortable building solid relationships with both customers and colleagues.

You’re highly organised, with a sharp eye on the clock and know how to get things done – we move at speed and need everyone to keep up.

You’re tech-savvy and confident with digital tools; you know your way around a computer and can pick up new systems fast.

You embrace change, continuously looking for ways to improve and do things better.

Excellent verbal and written communication skills

Ambitious and a self-starter with the ability to thrive in a dynamic environment embracing continuous improvement

Proven ability to develop strong relationships with customers and team members

Highly organised with exceptional time management skills – we move at speed and need you to keep up

Ability to thrive in a dynamic environment embracing continuous improvement

Excellent computer skills

Your 18-month training period

Basic salary of £25,000 plus commission potential of between £4k-£10k PA, and an overall OTE of £29,000-£35,000.

From month 13 you will begin studying for your CeMAP qualifications, with full support, training and dedicated study time given

Once you become CeMAP qualified your basic salary will increase to £27,000 plus commission of up-to £4k PA, meaning your OTE increase’s to £31,000

You’ll take part in regular training to build your mortgage knowledge, 1 to 1s and team meetings, celebrating successes and addressing areas for improvement

Initially, you’ll be working in Customer Support reporting to the Head of Operations to efficiently and proactively manage new and existing customers

You’ll keep in close contact with lenders, conveyancers, and surveyors to provide regular updates to customers – comprehensively and jargon-free

Working with our Sales Consultants to guarantee they are best enabled to deliver the highest quality of customer service

You’ll also look at the bigger picture, keeping a close eye on processes and feedback to ensure the best possible journey for our customers

Compliance – and Haysto’s values – will be at the heart of everything you do. You’ll consistently make sure that both Haysto’s and your customers’ interests are looked after

After you transition to a Mortgage Advisor role

Basic salary increases to £28,000 with an OTE of up to £75,000 if business targets and KPI’s are met.

You’ll be providing exceptional advice to customers assigned to you from initial enquiry to completion

You’ll be supported by our Customer Support team allowing you to focus on delivering the best possible journey for our customers

You’ll take part in regular training, 1-to-1 and team meetings – looking to identify areas for improvement while also focusing on what’s going well

Act as a critical feedback loop for our Operations and Development teams as we continuously enhance our technology platform, customer journey and service model

Haysto’s core values will be at the forefront of everything you do to ensure we empower those who need it most.

What we’re offering

We’ve invested heavily in technology to grow what we believe is a unique platform for providing specialist mortgage solutions. We’re now offering a unique opportunity to join our team at a pivotal moment, helping to shape the processes and customer journey. There’s no hierarchy here – you’ll be listened to and be part of a high-growth company with a solid exit plan where you’ll also get to share in the financial upside.
Compensation:

Starting base salary £25,000 moving to £28,000 once fully qualified, with a realistic OTE of £75,000 after your training period is complete

Benefits:

36 days holiday, including a day off for your Birthday

Company Pension Scheme

Company Equity Scheme via Vestd – you own a piece of Haysto!

Access to Counselling via SPILL Mental Health Platform

Hours:

During Training (18 months):

2 days: 9AM–6PM.

2 days: 11AM–8PM.

Fridays: 9AM–5PM.

1 in 3 Saturdays required.

After Training:

Same weekday shifts – no weekends!

Join The Team

To apply for this role, click on the Apply Now button below and send us your CV along with a covering letter. Alternatively, feel free to call Darren Robins, Head of Talent at Haysto, on 01603 249267 for a confidential chat TODAY!