Job Details
Account Manager
Rugby, Hybrid
Up to £40,000 plus bonus
Employal is working with a growing business in the logistics and packaging sector that is focused on maximising the value of its existing customer base.
This is a business that is investing in its commercial function and wants to move away from reactive account handling to a more structured, proactive, and growth focused approach.
They are looking for someone who can bring energy, ownership, and commercial thinking into how customer accounts are managed and developed.
The role
This is a commercially focused account management position where you will take ownership of a portfolio of approximately 80 customers.
You will be responsible for driving retention, increasing customer spend, and re engaging accounts that have become inactive. This is not a passive role. You will be expected to take a proactive approach and treat your portfolio as your own business.
Managing and developing a portfolio of customer accounts
Building strong relationships to improve retention and long term value
Creating account plans with clear annual spend targets
Driving account growth through increased spend and engagement
Re engaging lapsed customers and bringing them back into active trading
Monitoring account performance and taking action where needed
Identifying opportunities to recover lost revenue and increase account value
Working closely with internal teams to deliver strong customer outcomes
Maintaining accurate records and activity through customer relationship management systems
The candidate
We are looking for someone who combines strong relationship building skills with a commercial mindset.
Have experience in account management, internal sales, customer success, or a similar role
Be confident managing and growing a portfolio of customers
Take a proactive approach to identifying opportunities and driving results
Be organised and able to manage multiple accounts effectively
Be comfortable working towards targets and performance goals
Enjoy both the service and commercial aspects of customer management
Must drive with access to own vehicle due to remote location
Experience within logistics, packaging, supply chain, or a similar sector would be beneficial but is not essential.
If you are looking for a role where you can take ownership, drive growth, and make a real commercial impact, we would like to hear from you.
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Employal
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