Job Details
At Xperience we deliver business efficiencies through Digital Transformation.
We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That’s why we’ve got over 1,400 clients who are more efficient, more productive and more profitable just because they work with us. And it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security.
About the role
The primary purpose of this role is to deliver upon the company’s annual commercial plans. This will involve close collaboration with the Director of Account Management and Sales Directors (Business Applications and Cloud & MIT) and Director of Account Management and to deliver upon the wider Commercial strategy.
This role is based on managing the customer relationship on behalf of Xperience, ensuring maximum customer retention, growth, and customer satisfaction. Account Managers will also be expected to support other members of the Commercial Team. This may include, but not be limited to, attending meetings, preparing quotations, processing orders and renewing contracts.
The role is telephone and client facing, engaging regularly with our clients to provide business solutions, through a consultative sale, owning the investigation and resolution of client issues.
This is a great opportunity to join a fast paced, rapidly growing company with big ambitions for the future. You’ll be joining a collaborate and supportive culture where career development is a key priority for us.
Job requirements
Essential Criteria:
Previous experience in sales / account management
Proven ability to meet and exceed sales targets
Strong influence and negotiation skills with key stakeholders at all levels of an organisation, including executive and C-level
Proficient in Microsoft Word and Excel
A willingness to travel across England to client sites, and events
Ability to live and work in the UK (unfortunately we are unable to sponsor visas)
Desirable Criteria:
At least 3 years of experience in sales / account management
A driving licence that allows you to drive in the UK and access to your own vehicle for business use, for travel to rural client sites, would be an advantage
Industry sector knowledge of Cloud Computing, Managed IT services, ERP and CRM
Experience in the use of Connectwise
Experience of Microsoft Licencing and pricing
Job responsibilities
What you’ll be getting up to on a day-to-day basis:
Managing the day-to-day activity within the allocated existing client base being both reactive, and proactive in providing the best service
Ensuring full utilisation of the CRM system to help deliver account strategies and key account listing compliance
Maintaining the use of the Sales Assistance process within CRM, to ensure that any pre-sales requirement is logged enabling other departments to organise their time.
Delivering upon the proposed sales targets, not only on an individual level, but also as part of the Account Management team
Driving opportunities for Cross Sell and Upsell sales to generate additional revenue streams within the existing client base
Managing new leads and opportunities through the sales process to facilitate accurate and reliable sales pipeline and forecast reporting
Conducting fact find calls to understand the client needs/problems/goals, follow-up activities to support and close sales, and maintain processes and procedures to track activity
Providing a pro-active and elevated level of customer service & management
Focusing on customer retention achieving a net zero customer attrition of contracts
Ensuring Accounts Plans are in place for Strategic and Growth clients to drive Cross-Sell and Upsell opportunities and to achieve maximum growth within the client base
Working with the wider delivery teams, engaging them for pre-sales technical assistance when required and recording all engagement through the Sales Assist process
Working with the Marketing Team to help develop marketing content, campaigns and lead generation activity
Liaising with the Delivery teams to ensure a consistent and smooth handover of client projects from sale to delivery
Proactively delivering ongoing client service improvement by engaging regularly with clients and be the escalation point for client issues either directly from the client or via the wider Commercial and Support teams
Working collaboratively across departments and locations, demonstrating company values and behaviours
Taking responsibility for one’s own professional development, through continuous learning and provided training, to ensure that product knowledge is maintained.
Maximising on Cross sell opportunities across the business.
Key Deliverables:
Delivery of Sales targets
Minimise customer and contract attrition
Conduct customer reviews at regular intervals
Create and progress a sales pipeline to meet sales objectives
Provide a consultative solution sale
Job benefits
Salary Sacrifice Pension Scheme, 5% ER, 3% EE contributions
Death in Service Benefit x 3 time base salary from commencement of employment
Generous 30 Day Annual Holiday Entitlement (Jan-Dec)
8 Public Holidays
Additional Guaranteed Birthday Leave- 1 Day
Volunteering Day per year to support an Xperience chosen charity, or a charity of your choice
Enhanced Sick Pay on completion of probationary period
Bereavement Leave Policy
Enhanced Parental Leave Policy
Wellbeing Benefits (Mental Health Support, Flu Vaccinations etc)
Long Service Awards commencing from 1 years’ service
Monthly/ Annual Recognition Awards
36.25 hours working week
Hybrid Working
Salary Sacrifice Cycle to Work Scheme
Salary Sacrifice EV Scheme
Employee Referral Bonus of £1500 per hire
Discounted IT Purchase Scheme
Salary range
35,000 – 45,000 GBP Annual
Up to £45k base p/a plus London Weightage if applicable, bonus and commission
Alert me to jobs like this.
Set up a job alert.
Role not for you?
Why not browse other Account Management Roles via salesroles today. You can find other jobs like this Account Management sales Job with our simple Job Search. As well as advertising roles like this, Salesroles also specialises in Car Sales jobs, Digital Marketing jobs, IT Sales jobs and other specialist sales and Marketing jobs for a wide range of employers and recruiters. And If you are looking for career advice or job searching tips, then make sure you check out our Career Advice articles which are updated regularly with useful advice and resources.
Why not follow us on Twitter to get the latest job updates and good luck with your job search.
Apply
Xperience
About us Unlock the full potential of your business with digital solutions built for you and with you. Our industry experts get to know your business inside-out, exploring your processes, pain points and people, to build tailored technology across Cloud & IT Services, Cyber Security, CRM and ERP. With solutions designed around your operations, you get the freedom to be more productive and focus on what’s important for your business – without getting side tracked by the admin. At Xperience, we create digital solutions with the power to improve and protect your business, both now and in the future.