Job Details
DPD Group UK logo
Account Manager
Full-time
Job Title: Account Manager
Function: Sales
Vacancy Type: Permanent – Full Time
Company Description
Contract Type: Permanent / 37.5 Hours Per Week
Salary: circa £36,000 plus commission, company car, laptop and mobile
Base Location: West London Depot, Park Royal, London, NW10 7XF
Days of Work: Monday to Friday
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
Job Description
Our Regional Customer Relationship Manager is looking to recruit a first class Account Manager to join their highly skilled and high performing team based from our West London Depot and covering the surrounding areas.
In this role you will look after 75 -100 designated portfolios for customers that spend in the region of £1 – £5K per week with DPD. You will develop each account through high level sales, through close, proactive account management and applications of the partnering process.Your key responsibilities will include:
Developing account plans for each customer to support the Account Manager portfolio revenue/contribution targets
Maintaining/updating information via SalesForce
Developing multi-functional and multi-level business relationships with customers organisations
Identifying and developing any additional revenue opportunities within the portfolio and their associated companies. Maintain an up to date revenue opportunity pipeline
Visiting and carrying out exit surveys on all lost DPD and DPD Local customers and maintain regular monthly contact
Liaise with Regional Customer Relationship Managers for action plan on all major new business opportunities
Identifying and managing the resolution of customer problems to underpin long term account retention
Visiting existing customers to maintain planned levels of revenue/ contribution improvement through timely rate renewals
Qualifications
About You
As the successful candidate you will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience with Account Management
You will have a natural ability to engage with customers both face to face and over the phone delivering outstanding customer service to ensure our customers expectations are met.
You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly. It would be advantageous if you had good mathematical skills to support the work around pricing and costing for customers.
We will also expect you to be
A person capable of decisive and effective decision-making, in a time pressured environment
Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.
Proficient in Microsoft Office/Google Suite applications, and SalesForce would be advantageous
Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Hard Work and Accountability
A full clean driving licence is essential as is a flexible approach to travel and occasional overnight stays.
Additional Information
About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
Holiday trading
Enhanced maternity and paternity package
Free life assurance of 4 x salary on joining the pension scheme
Health Kiosks visiting every location
Vitality at Work
Free On Site Parking
Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
Milestone Days off to celebrate with your family and friends
For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers’ promises, then this is the job for you! Apply today
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DPD UK
At DPD, we’re proud to have one of the most diverse and inclusive teams in the country. Diversity is a strength, and for us it’s important we reflect the communities we serve.