Acorn London – Sales Agent

Job Details

Job Title: Sales Agent

Location: London (Stepney Green)

Salary: £26,938 – £28,609 per annum

Job Type: Permanent

We’re looking for motivated, customer‑driven Sales Agents to join our Retail Branch Network. This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast‑paced environment, and wants to build a long‑term career in insurance and financial services.

We’re looking for engaging, motivated Sales Agents to join our branch network, supporting customers both face-to-face and over the phone. You’ll be at the heart of the branch, helping people find the right products for their needs while delivering an excellent, professional service every time.

What you’ll be doing

Daily engagement with customers to support both new business, renewals, and policy enquiries
Identifying customer needs, including vulnerability, and applying appropriate support and adjustments
Ensuring customer records and documentation are accurate
Handling queries, payments, and policy changes confidently and professionally
Working towards individual and team targets, contributing to branch success
Representing the business positively in the community and during local outreach activity
Support Branch Manager in daily branch operations

What we’re looking for

We’re not just looking for experience; we’re looking for the right values.

You’ll be:

Someone who takes ownership, follows tasks through to completion and doesn’t hand off problems for others to fix
Naturally friendly and confident, able to build rapport and communicate clearly with a wide range of customers
Supportive of colleagues, willing to help others, share knowledge and contribute to a positive team atmosphere
Organised and accurate, able to follow regulations and processes while still using empathy and common sense
Comfortable questioning how things are done and suggesting practical improvements to make work simpler and better
Able to make sensible decisions at pace, using good judgement rather than waiting for endless approvals
Motivated by clear goals, resilient under pressure and driven to improve your own performance over time

Experience in sales, customer service, insurance, or financial services is helpful but not essential, full training and ongoing coaching will be provided.

What you’ll get in return

Comprehensive training and structured onboarding
Regular coaching and development to help you succeed and progress
Clear performance expectations and achievable targets
A supportive branch environment with strong teamwork
Opportunities to develop multi‑skilled capability and progress your career
The chance to work for a business that truly values doing the right thing for customers

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

🦏 We run through walls for our customers and each other
🐐 We challenge the status quo
🐧 We succeed when we help those around us succeed
🐆 We decide quickly when the smart thing to do is use our judgement

Benefits:

🌴 35 days’ holiday (including bank holidays) with additional buy/sell options
🧠 24/7 mental health support & free counselling available
☝ Grow with us: Through career fairs, leadership programs, and learning on the go!
💸 Flexible benefits, including early access to salary via our internal platform
🏡 Hybrid working options to support work-life balance and individual needs
🎉 Recognition awards, social events & more

Our Commitment to our colleague’s:

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

🧠 Mindful Employer – championing mental health and wellbeing
♿ Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
🌸 Menopause Friendly accredited – supporting every stage of life
🎖️ Armed Forces Covenant signatory – honouring those who serve
🏆 Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
📈 Best Place to Work for Development – proud to be investing in people’s future
👩‍💼 Best Place to Work for Women – breaking down barriers to women’s career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

🌍 Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

💬 We’re Here to Support You
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.